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Tenders

RBGKEW1455 - Catering Services - Kew Gardens

Open
Deadline
38 days left
May 05, 2026
Contract Details
Category
Open Procedure
Reference
020242-2026
Value
£100,000,000
Location
Outer London - West and North West, United Kingdom
Published
March 20, 2026
CPV Code
Project Timeline

Tender Published

March 06, 2026

Deadline for Questions

April 28, 2026

Submission Deadline

May 05, 2026

Contract Start Date

November 01, 2026

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Budget
£100,000,000
Duration
84 months
Location
Outer London - West and North West
Type
Open Procedure
75
Quality Score/100
Good

Original Tender Description

Royal Botanic Gardens, Kew is seeking Tenders for the provision of our Day Visitor Catering contract which comprises a single tender package for the operation of six fixed catering outlets, namely The Orangery Restaurant, The Pavilion Bar & Grill, Family Kitchen & Shop, Botanical Brasserie, Victoria Plaza Café, Brentford Gate Kiosk and mobile catering within Kew Gardens. The contract will operate on a fully commercial concession basis wherein the appointed Caterer, under a contract for the relevant areas, shall pay a percentage of sales turnover to the Client by way of a turnover based commission supported by a fixed annual minimum guaranteed sum. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Richmond:-Catering-services./PZ4AN2GE4F To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/PZ4AN2GE4F

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Requirements & Qualifications

11 requirements across 5 categories

Submission (3)
Mandatory (1)
Compliance (1)
Technical (2)
Financial (4)
SUBMISSION REQUIREMENTS3
--Tenders are sought for the provision of the Day Visitor Catering contract.
--For more information, visit the Delta eSourcing portal: https://www.delta-esourcing.com/tenders/UK-UK-Richmond:-Catering-services./PZ4AN2GE4F
--To respond, click here: https://www.delta-esourcing.com/respond/PZ4AN2GE4F
MANDATORY EXCLUSION GROUNDS1
--No specific grounds listed in the provided text.
ELIGIBILITY REQUIREMENTS1
--Must be a caterer.
TECHNICAL CAPABILITY REQUIREMENTS2
--Must be able to operate six fixed catering outlets: The Orangery Restaurant, The Pavilion Bar & Grill, Family Kitchen & Shop, Botanical Brasserie, Victoria Plaza Café, Brentford Gate Kiosk.
--Must be able to provide mobile catering within Kew Gardens.
FINANCIAL REQUIREMENTS4
--The contract will operate on a fully commercial concession basis.
--The appointed Caterer shall pay a percentage of sales turnover to the Client by way of a turnover based commission.
--Supported by a fixed annual minimum guaranteed sum.

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Documents

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75
Good

Tender Quality Score

This tender for catering services at Kew Gardens is generally well-structured with clear financial and operational requirements. However, it lacks specific evaluation criteria and details on sustainability, and relies heavily on an external portal for full documentation.

Score Breakdown

Legal Compliance75/100

The tender adheres to standard procurement practices with a clear CPV code and a competitive flexible procedure. The estimated value and duration are specified. The main concern is the absence of a reveal date for submissions, which is a minor procedural oversight. The deadline, while not explicitly flagged as unreasonable, could be considered tight given the complexity of the tender and the reliance on external portals for full documentation.

Missing reveal date
Clarity80/100

The description of the catering services required is clear, detailing the six fixed outlets and mobile catering. The concession model with turnover commission and minimum guarantee is well-explained. However, the absence of specified evaluation criteria leaves potential bidders uncertain about how their submissions will be assessed.

No evaluation criteria specified
Completeness70/100

Most basic information is present, including title, reference, organization, estimated value, duration, and contract start date. The CPV code is provided. However, the crucial aspect of tender documents is problematic, with only a count of 4 provided and none having content or summaries available, forcing reliance on external links.

No document content available
Fairness85/100

The tender is open and uses a competitive procedure, indicating a fair process. The estimated value is disclosed, and the concession model is clearly defined. The reliance on an external e-sourcing portal for full access and response is standard, but the lack of readily available document content within the tender notice itself could be a minor barrier. No specific company tailoring is evident.

Practicality65/100

The tender directs bidders to an external e-sourcing portal for full details and response, which is a common but not ideal practice for immediate accessibility. The contract start date and duration are clear. Financing information is implicitly covered by the concession model and estimated value, but explicit details on funding sources are absent. The lack of direct e-submission within the provided notice is a drawback.

No e-submission (within provided notice)
Data Consistency90/100

Key fields such as title, reference, organization, value, and dates are populated. There are no reported disputes or suspensions. The dates provided (submission deadline, contract start, duration) are logically consistent.

Sustainability50/100

The tender notice does not explicitly mention any green procurement, social aspects, or innovation requirements. It is also not indicated as EU funded, which limits the assessment of sustainability criteria.

Not green procurement
No social criteria

Strengths

Clear description of services and concession model
Well-defined financial parameters (estimated value, commission structure)
Specific operational requirements for catering outlets
Open and competitive procedure

Concerns

Lack of specified evaluation criteria
No accessible tender document content within the notice
Absence of sustainability and innovation considerations
Reliance on external portal for full information and response

Recommendations

1. Include detailed evaluation criteria in the tender notice.
2. Provide direct access or summaries of key tender documents within the notice.
3. Incorporate sustainability and innovation objectives into the tender requirements.

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