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Tenders

Provision of a Fitness to Practise Emotional Support Line

Open
Deadline
14 days left
April 11, 2026
Contract Details
Category
Open Procedure
Reference
023839-2026
Value
£580,000
Location
United Kingdom
Published
March 20, 2026
Organization
CPV Code
Project Timeline

Tender Published

March 17, 2026

Deadline for Questions

April 04, 2026

Submission Deadline

April 11, 2026

Contract Start Date

May 17, 2026

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Budget
£580,000
Duration
36 months
Location
United Kingdom
Type
Open Procedure
75
Quality Score/100
Good

Original Tender Description

Social Work England is looking to contract with an external Service Provider to deliver an emotional support service to those affected by fitness to practise proceedings. This service will be accessible by telephone as the primary route, with additional channels such as email, WhatsApp and live or web-based chat, for social workers, witnesses and complainants (those that raise fitness to practise concerns) and others affected by the fitness to practise process. This service must be accessible 24 hours a day, 365 days a year.

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Competitors

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Requirements & Qualifications

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Requirements will be generated automatically when tender documents are processed.

Documents

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75
Good

Tender Quality Score

This tender for an emotional support line is generally well-structured, with clear objectives and a reasonable estimated value. However, it lacks specific evaluation criteria and details on document content, impacting its overall completeness and practicality.

Score Breakdown

Legal Compliance75/100

The tender appears to comply with general procurement regulations, including a clear CPV code and a competitive flexible procedure. Deadlines are provided, though the submission deadline might be considered tight given the scope. No disputes are reported.

Clarity80/100

The description of the required service is clear, outlining the target audience, service channels, and operational hours. The mandatory requirements are listed, contributing to good clarity.

Completeness70/100

Key information such as title, reference, organization, estimated value, contract duration, and start date are present. However, the absence of document content and specified evaluation criteria significantly reduces completeness.

No document content available
Fairness85/100

The tender is open and uses a competitive procedure, suggesting fairness. The estimated value is disclosed, and the criteria for eligibility and technical capability are mentioned, implying objective evaluation. No specific company tailoring is apparent.

Practicality65/100

The tender specifies a contract start date and duration. However, the lack of information regarding e-submission and the URL for documents hinders practical application. Financing information is not detailed.

No e-submission specified
Document URL not provided
Data Consistency90/100

Key fields like title, reference, organization, value, and dates are populated consistently. There are no reported suspensions or disputes, and the dates provided are logically sequenced.

Sustainability50/100

The tender does not explicitly mention green procurement, social aspects, or innovation. It is not indicated as EU funded, suggesting a limited focus on sustainability criteria.

Not green procurement
No social criteria

Strengths

Clear service description and objectives
Well-defined target audience and service channels
Open and competitive procedure
Disclosure of estimated value and contract duration

Concerns

Missing evaluation criteria
No document content available for review
Lack of explicit sustainability considerations
Potential for a short submission deadline

Recommendations

1. Provide detailed evaluation criteria to ensure transparency.
2. Upload full tender documents with clear content for bidders.
3. Consider incorporating sustainability and innovation aspects into the requirements.

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