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Tenders

Consolidated Delay Repay Service and Related Services

Open
Deadline
118 days left
July 24, 2026
Contract Details
Category
Restricted Procedure
Reference
026489-2026
Value
£25,433,208
Location
United Kingdom
Published
March 20, 2026
CPV Code
Project Timeline

Tender Published

March 23, 2026

Deadline for Questions

July 17, 2026

Submission Deadline

July 24, 2026

Contract Start Date

September 30, 2026

Budget
£25,433,208
Duration
60 months
Location
United Kingdom
Type
Restricted Procedure
75
Quality Score/100
Good

Original Tender Description

Rail Delivery Group (RDG) acting in conjunction with Network Rail’s Fares Ticketing and Retailing Programme intends to procure the Phase 1 supplier set for a consolidated Great Britain Delay Repay service, aligned to the wider Great British Railways (GBR) implementation. RDG is expected to lead delivery and operation of the interim national capability prior to GBR go-live; solutions should therefore be connectable and portable to the evolving train operating company (TOC) / GBR technology stack and operating processes, with clear interfaces and practical transition support. Phase 1 is expected to be structured into lots covering: (1) core Delay Repay platform and lead systems integration; (2) electronic Ticket Validation Database capability (eTVD); and potentially (3) print and postal fulfilment for letters/rail travel vouchers. RDG anticipates subsequent procurement, later including Pay As You Go (PAYG) scheme integration; Phase 1 solutions should support future operational hand-offs (e.g., exception queues and operational MI). Scope and sequencing are indicative and may be refined prior to tender RDG may consider carrying out Lot 3 by way of alternative methods including use of the Crown Commercial Framework or GCloud process in which case this procurement would consist of Lots 1 and 2. Details of this will be available in the Tender Notice to be published later. The total spend values stated in this notice are based on estimated levels of capacity and throughput needed as at the date of this notice for the full contract duration including all term extensions exercised.

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Requirements & Qualifications

12 requirements across 5 categories

Submission (3)
Mandatory (1)
Compliance (2)
Technical (5)
Financial (1)
SUBMISSION REQUIREMENTS3
--Bidders must submit their bids by the specified deadline.
--Bidders must adhere to all submission instructions provided in the tender documentation.
--Bidders may need to consider alternative procurement methods for Lot 3, as detailed in the Tender Notice.
MANDATORY EXCLUSION GROUNDS1
--Bidders must not be in any of the mandatory exclusion grounds.
ELIGIBILITY REQUIREMENTS2
--Bidders must be able to provide solutions connectable and portable to the evolving train operating company (TOC) / GBR technology stack and operating processes.
--Bidders must demonstrate clear interfaces and practical transition support capabilities.
TECHNICAL CAPABILITY REQUIREMENTS5
--Bidders must be capable of delivering a core Delay Repay platform and lead systems integration.
--Bidders must be capable of providing electronic Ticket Validation Database (eTVD) capability.
--Bidders may be required to provide print and postal fulfilment for letters/rail travel vouchers (potential Lot 3).
FINANCIAL REQUIREMENTS1
--Bidders must meet the financial requirements as detailed in the full tender documentation.

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75
Good

Tender Quality Score

This tender for a consolidated Delay Repay service is well-structured with clear objectives and a defined scope, though it lacks specific evaluation criteria and details on e-submission, impacting its overall practicality and completeness.

Score Breakdown

Legal Compliance75/100

The tender appears to comply with general legal requirements, including a clear CPV code and a defined procedure. However, the absence of specified evaluation criteria and a missing reveal date for the planning stage are minor procedural omissions. The deadline is reasonably set within the planning phase.

Clarity80/100

The description of the service and its phased approach is clear, outlining the core components and future integration plans. The AI-extracted requirements are specific and understandable, providing a good foundation for potential bidders.

Completeness70/100

While basic information like title, reference, organization, and estimated value are present, crucial details such as evaluation criteria and the full content of tender documents are missing. The status 'planning' indicates that further details will be released, but the current completeness is moderate.

Missing reveal date
No evaluation criteria specified
Fairness85/100

The tender promotes fairness by disclosing the estimated value and providing access to a description of the service. The requirements are generally objective, focusing on technical capabilities and integration. The potential for Lot 3 to be procured via alternative methods is noted but does not inherently reduce fairness for Lots 1 and 2.

Practicality65/100

The tender specifies a contract start date and duration, and the estimated value is provided. However, the lack of information regarding e-submission methods and the absence of document URLs limit its immediate practicality for bidders. Financing information is not explicitly detailed.

No e-submission
Data Consistency90/100

Key fields such as title, reference, organization, estimated value, and contract duration are consistently populated. The dates provided are logical within the context of a planning stage. There are no indications of disputes or suspensions.

Sustainability50/100

The tender does not explicitly mention any green procurement, social aspects, or innovation focus. It is also not indicated as EU funded, which limits its score in this category.

Not green procurement
No social criteria

Strengths

Clear title and reference number
Well-defined service description and scope
Estimated value and contract duration specified
CPV code provided
Objective technical requirements

Concerns

Missing evaluation criteria
No document content available for review
Lack of e-submission details
No explicit sustainability or innovation focus

Recommendations

1. Publish detailed evaluation criteria.
2. Provide access to full tender documentation.
3. Clarify e-submission procedures.

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