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Contact Center Platform

Open
Deadline
28 days left
August 07, 2026
Contract Details
Category
Other
Reference
594150
Value
Not disclosed
Location
Netherlands
Published
July 02, 2026
CPV Code
Project Timeline

Tender Published

June 07, 2026

Deadline for Questions

July 31, 2026

Submission Deadline

August 07, 2026

Budget
Not disclosed
Duration
Not specified
Location
Netherlands
Type
Other

Original Tender Description

The Assignment concerns the realization and availability of an integrated solution for the customer contact of the Contracting Authority, with the aim of supporting and handling customer interactions via the real-time channels of telephony and live chat.
EU Funded

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Basic Requirements

  • EU funding compliance required

Documents

19 documents available with AI summaries

TN594150 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardreg...DOC
TN594150 - EF16 Aankondiging van een opdracht... -- 205.5 KB

No summary available for this document.

Beschrijvend Document 1.0DOC
Beschrijvend Document 1.0 -- 867.2 KB

No summary available for this document.

Bijlage 01 Begrippenlijst 1.0DOC
Bijlage 01 Begrippenlijst 1.0 -- 219.0 KB

No summary available for this document.

Bijlage 02 Overview netwerk BsGW 1.0DOC
Bijlage 02 Overview netwerk BsGW 1.0 -- 299.4 KB

No summary available for this document.

Bijlage 03 Programma van Eisen 1.0DOC
Bijlage 03 Programma van Eisen 1.0 -- 94.3 KB

No summary available for this document.

Bijlage 04 Facturatieschema 1.0DOC
Bijlage 04 Facturatieschema 1.0 -- 215.3 KB

No summary available for this document.

Bijlage 05 Prijsinvulformulier 1.0DOC
Bijlage 05 Prijsinvulformulier 1.0 -- 69.0 KB

No summary available for this document.

Bijlage 06 Uniform Europees Aanbestedingsdocument 1.0DOC
Bijlage 06 Uniform Europees Aanbestedingsdocu... -- 546.8 KB

No summary available for this document.

Bijlage 07 Verklaring Samenwerkingsverband 1.0DOC
Bijlage 07 Verklaring Samenwerkingsverband 1.... -- 63.7 KB

No summary available for this document.

Bijlage 08 Verklaring beschikbaarheid middelen Derde(n) 1.0DOC
Bijlage 08 Verklaring beschikbaarheid middele... -- 61.7 KB

No summary available for this document.

Bijlage 09 Referentieverklaring 1.0DOC
Bijlage 09 Referentieverklaring 1.0 -- 66.9 KB

No summary available for this document.

Bijlage 10 Usecases 1.0DOC
Bijlage 10 Usecases 1.0 -- 259.5 KB

No summary available for this document.

Bijlage 11 Format Vragenformulier 1.0DOC
Bijlage 11 Format Vragenformulier 1.0 -- 25.2 KB

No summary available for this document.

Bijlage 12 Concept Overeenkomst 1.0DOC
Bijlage 12 Concept Overeenkomst 1.0 -- 146.9 KB

No summary available for this document.

Bijlage 13 Concept Wachtkamerovereenkomst 1.0DOC
Bijlage 13 Concept Wachtkamerovereenkomst 1.0 -- 122.9 KB

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Bijlage 14 Gemeentelijke Inkoopvoorwaarden bij IT 1.0DOC
Bijlage 14 Gemeentelijke Inkoopvoorwaarden bi... -- 348.4 KB

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Bijlage 15 Gemeentelijke ICT-kwaliteitsnormen 1.0DOC
Bijlage 15 Gemeentelijke ICT-kwaliteitsnormen... -- 651.1 KB

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Bijlage 16 Baseline Informatiebeveiliging Overheid 1.0DOC
Bijlage 16 Baseline Informatiebeveiliging Ove... -- 521.3 KB

No summary available for this document.

Bijlage 17 Standaard Verwerkersovereenkomst 1.0DOC
Bijlage 17 Standaard Verwerkersovereenkomst 1... -- 564.0 KB

No summary available for this document.

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