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Tenders

Customer Reward Solution

Open
Deadline
12 days left
April 09, 2026
Contract Details
Category
Other
Reference
020234-2026
Value
£36,000
Location
North East England, United Kingdom
Published
March 20, 2026
Organization
CPV Code
Project Timeline

Tender Published

March 06, 2026

Deadline for Questions

April 02, 2026

Submission Deadline

April 09, 2026

Contract Start Date

September 30, 2026

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Budget
£36,000
Duration
36 months
Location
North East England
Type
Other
75
Quality Score/100
Good

Original Tender Description

Stonewater intends to procure a points‑based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost‑of‑living support

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Requirements & Qualifications

5 requirements across 5 categories

Submission (1)
Mandatory (1)
Compliance (1)
Technical (1)
Financial (1)
SUBMISSION REQUIREMENTS1
--[No specific requirements listed]
MANDATORY EXCLUSION GROUNDS1
--[No specific requirements listed]
ELIGIBILITY REQUIREMENTS1
--[No specific requirements listed]
TECHNICAL CAPABILITY REQUIREMENTS1
--[No specific requirements listed]
FINANCIAL REQUIREMENTS1
--[No specific requirements listed]

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Documents

No processed documents available for this tender.

Documents will appear here once they are downloaded and analyzed.

75
Good

Tender Quality Score

This tender for a customer reward solution is in the planning stage, with a clear description and basic information provided. However, it lacks detailed requirements and evaluation criteria, impacting its completeness and clarity.

Score Breakdown

Legal Compliance75/100

The tender appears to comply with general procurement principles, with a specified CPV code and no immediate red flags regarding disputes or regulatory non-compliance. The deadline is noted as potentially short, which could be a minor concern for legal compliance if it impedes fair competition.

Clarity80/100

The description of the required customer reward platform is clear and concise, outlining the intended purpose. However, the absence of specific eligibility, technical, financial, and submission requirements significantly reduces the overall clarity of what is expected from bidders.

No evaluation criteria specified
Completeness70/100

Basic information such as title, reference, organization, estimated value, and contract duration are present. However, the lack of detailed AI-extracted requirements and the absence of content in the tender documents mean that crucial information for bidders is missing.

Missing reveal date
No document content available
Fairness85/100

The tender is fair in that it provides access to the full document set (though content is missing) and discloses the estimated value. The criteria for selection are not specified, which could be a concern for fairness if not addressed. There are no indications of requirements tailored to specific companies.

No evaluation criteria specified
Practicality65/100

The tender specifies a contract start date and duration, and financing information is implied by the estimated value. However, the lack of explicit mention of e-submission and the absence of document URLs hinder the practicality for potential bidders.

No e-submission
Document URL missing
Data Consistency90/100

Key fields such as title, reference, organization, and value are populated. The dates provided are logical, and there are no reported suspensions or disputes, indicating good data consistency.

Sustainability50/100

The tender does not explicitly mention any green procurement, social aspects, or innovation focus. It is also not indicated as EU funded, suggesting a lack of emphasis on sustainability criteria.

Not green procurement
No social criteria

Strengths

Clear description of the required solution
Basic tender information is present
Estimated value and contract duration disclosed
CPV code provided

Concerns

Lack of detailed requirements (eligibility, technical, financial, submission)
Missing evaluation criteria
No document content available
No explicit mention of e-submission

Recommendations

1. Provide detailed AI-extracted requirements and evaluation criteria.
2. Ensure all tender documents have accessible content and URLs.
3. Consider incorporating sustainability and innovation aspects.

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