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Swan Housing Customer Segmentation and Journey Mapping 2021

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Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
April 01, 2021
Contract Details
Category
Restricted Procedure
Reference
020005-2021
Value
£57,879
Location
West Midlands, United Kingdom
Published
April 12, 2026
CPV Code
Project Timeline

Tender Published

August 16, 2021

Deadline for Questions

March 25, 2021

Submission Deadline

April 01, 2021

View Original
Budget
£57,879
Duration
Not specified
Location
West Midlands
Type
Restricted Procedure

Original Tender Description

We are seeking an external partner who can help us with the first phase of our development, to enable us to better understand who our customers are and how they interact with us currently. Only by speaking with our customers and our people can we start to understand how we can better deliver our services. We are looking for a consultant that has the vision and skills to help create customer personas through segmentation and then map a select number of customer journeys. When we refer to our customer this encompasses not just our general needs residents but our supported housing residents, care and support customers, private sector renters, leaseholders, keyworkers and sales customers.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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