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IT Service Management (ITSM) System

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Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
August 01, 2023
Contract Details
Category
Open Procedure
Reference
023004-2023
Value
£660,000
Location
Gloucestershire, Wiltshire and Bristol/Bath area, United Kingdom
Published
April 11, 2026
Organization
University of Bristol
CPV Code
Project Timeline

Tender Published

August 08, 2023

Deadline for Questions

July 25, 2023

Submission Deadline

August 01, 2023

View Original
Budget
£660,000
Duration
Not specified
Location
Gloucestershire, Wiltshire and Bristol/Bath area
Type
Open Procedure

Original Tender Description

IT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices. All requirements unless stated, must be ‘out-of-the box’ (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services. The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice: • Incident Management • Change Management • Release Management • Service Request Management • Problem Management • Knowledge Management • Service Asset and Configuration Management • Service Level Management • Service Catalogue Management The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to: • Existing and future university systems, using a REST API or connectors • Azure Active Directory for authentication • Microsoft 365 for email
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  • Company registration in EU required
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  • Financial stability documentation

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