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Tenders

West Norfolk PCN Framework Providers Home Support

Open
Deadline
19 days left
April 15, 2026
Contract Details
Category
Open Procedure
Reference
027917-2026
Value
£7,912,667
Location
East Anglia, United Kingdom
Published
March 20, 2026
Organization
CPV Code
Project Timeline

Tender Published

March 26, 2026

Deadline for Questions

April 08, 2026

Submission Deadline

April 15, 2026

Contract Start Date

May 31, 2026

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Budget
£7,912,667
Duration
104 months
Location
East Anglia
Type
Open Procedure
75
Quality Score/100
Good

Original Tender Description

Norfolk County Council wishes to reopen two Lots of the 'Framework for Home Support Providers for West and North Norfolk' (Notice identifier: 2025/S 000-000628) which was procured under the PCR2015 Light Touch Regime. The Council are seeking to appoint a number of framework providers to deliver home support services in specific Primary Care Network areas (PCNs) within West Norfolk. The intention is that the Framework Providers will deliver up to 30% of the PCN Home Support hours under a Principal Framework Provider (who was appointed through a separate procurement). The Principal Provider retains 70% of the PCN home support hours. This procurement is split into 2 lots, which covers PCNs in West Norfolk: The lots are: 1. King's Lynn (one provider needed) 2. Fens and Brecks (two providers needed) Bidders may apply for both Lots. Please note that on 19 November 2025, the Minister of State for Local Government and Homelessness made a written statement [UIN HCWS1071] saying that three proposals for unitary local government in Norfolk had been received - these could entail the creation of one, two or three unitary councils. The Minister announced a consultation exercise, which ended on 11 January 2026. The Minister stated that "that "once the consultations have concluded, the Government will assess the proposals against the criteria in the invitation and decide, subject to parliamentary approval, which, if any, proposals are to be implemented, with or without modification". On 4 December 2025, the Secretary of State for Local Government made a written statement [UIN HCWS1128] stating that the government intends to establish a Mayoral Strategic Authority for Norfolk and Suffolk as soon as possible, and that it is minded to hold inaugural mayoral elections in May 2028. Should these processes lead to unitary local government in Norfolk and/or to the establishment of a Mayoral Strategic Authority covering Norfolk (i) the contract may be transferred, assigned or novated to any successor authority(ies) to the council, or to any joint body incorporating or formed by any such successor and/or to any Mayoral Strategic Authority; and/or (ii) the council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.

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Requirements & Qualifications

10 requirements across 5 categories

Submission (3)
Mandatory (1)
Compliance (3)
Technical (2)
Financial (1)
SUBMISSION REQUIREMENTS3
--Bidders must submit their tender by the deadline of 2026-04-15T16:00:00+01:00.
--Bidders must adhere to the submission requirements outlined in the full tender documentation.
--Bidders must be prepared for potential contract transfer, assignment, or novation to successor authorities or a Mayoral Strategic Authority.
MANDATORY EXCLUSION GROUNDS1
--Bidders must not be subject to any mandatory exclusion grounds as defined by the Public Contracts Regulations 2015.
ELIGIBILITY REQUIREMENTS3
--Bidders must be able to deliver home support services.
--Bidders must be able to deliver services in specific Primary Care Network areas within West Norfolk.
--Bidders may apply for both Lots.
TECHNICAL CAPABILITY REQUIREMENTS2
--Bidders must be able to deliver up to 30% of the PCN Home Support hours.
--Bidders must demonstrate the capacity and capability to provide social work services without accommodation.
FINANCIAL REQUIREMENTS1
--Bidders must demonstrate financial stability and capacity to undertake the contract.

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Documents

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75
Good

Tender Quality Score

This tender for home support services in West Norfolk is generally well-structured, with clear objectives and a reasonable estimated value. However, it lacks specific evaluation criteria and details on document content, impacting completeness and clarity.

Score Breakdown

Legal Compliance75/100

The tender adheres to open procedure and specifies a CPV code. Deadlines are provided, though the submission deadline might be considered tight given the complexity. The mention of potential contract transfers due to local government restructuring is a significant legal consideration that is clearly communicated.

Clarity80/100

The description of services and the context of reopening previous lots are clear. The division into lots and the role of the Principal Framework Provider are well-defined. However, the absence of explicit evaluation criteria leaves bidders uncertain about how their submissions will be assessed.

No evaluation criteria specified
Completeness70/100

Most basic information is present, including estimated value, duration, and contract start date. The tender documents are listed, but their content is not accessible, which is a significant omission. The AI-extracted requirements provide a good overview, but the lack of full document access hinders complete assessment.

No document content available
Fairness85/100

The tender is open to all eligible bidders and is conducted via e-procurement. The estimated value is disclosed, and the criteria for applying to lots are clear. The potential for contract transfer is disclosed, which is a positive aspect of transparency.

Practicality65/100

The tender is marked as e-procurement, which is positive. However, the AI-extracted requirements indicate 'No e-submission', which is contradictory and needs clarification. The contract start date is provided, and financing information is implied by the estimated value. The duration is substantial.

No e-submission (contradictory to e-procurement characteristic)
Data Consistency90/100

Key fields such as title, reference, organization, value, and dates are populated. There are no reported disputes or suspensions. The dates provided are logical, with the contract start following the submission deadline.

Sustainability50/100

The tender does not explicitly mention green procurement, social aspects, or innovation. It is not indicated as EU funded. This suggests a lack of focus on sustainability criteria.

Not green procurement
No social criteria

Strengths

Clear description of services and lot structure
Open procedure with e-procurement characteristic
Disclosure of potential contract transfer
Estimated value and contract duration specified

Concerns

Missing evaluation criteria
No document content available
Potential contradiction regarding e-submission

Recommendations

1. Provide full access to tender documents and specify evaluation criteria.
2. Clarify the e-submission process.
3. Consider incorporating sustainability criteria.

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