Tenders

Defence Water Services Programme - UK4

Open

Deadline

676 days left

February 01, 2028

Contract Details

Original Tender Description

The Defence Infrastructure Organisation (DIO) on behalf of the Ministry of Defence (MOD), is looking to secure the provision of end-to-end WWW services for the MOD’s specified estate in England and Wales, through a single Managed Service Provider (MSP). MOD has a significant and geographically dispersed WWW estate in England and Wales with a combination of public supply and its own private water network. The Contract will go-live in 2 main stages with Wales and South-West England going first on 01 Dec 2028, with the rest of England on 30 Mar 2030, with the other smaller requirements going live as the Authority’s other contracts and agreements expire or earlier with the agreement of the MSP. The Defence Water Services Programme (DWSP) will deliver a single contract to effectively support, manage and assure supply chain WWW service provision, delivering a common user experience across the England and Wales estate. Due to the extent and dispersed nature of MOD WWW assets, the MSP will need to demonstrate all technical competencies required to deliver the full spectrum of WWW services which may include but may not be limited to: Operational Water and Wastewater Services, Water Abstraction & Treatment, Potable Water Distribution & Measurement, Non-Potable Water Systems (e.g. Fire Mains), Wastewater Collection (Sewerage & Pumping), Wastewater Treatment & Discharge, Surface Water Systems, Helpdesk & Stakeholder Management, Water and Wastewater Sampling & Analysis, Water and Wastewater Management Services, Statutory Undertaker (SU) & Retailer Charges, Estate Development & Change, Management of MOD Third-Party agreements, Supplier Management, Other Services, Energy management, Network optimisation, Security and Resilience of Supply, Demand Supply Balancing, Meter Calibration, Anomaly Investigation, Licensing and Permit Management, Innovation. Further information regarding the scope of the contract and the key features of the future arrangements can be found in the DWSP Concept Paper. During the life of the contract there may be growth or reduction in estate driven by changes in defence outputs and requirements.

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Requirements & Qualifications

77 requirements across 5 categories

Submission (3)

Mandatory (1)

Compliance (4)

Technical (68)

Financial (1)

SUBMISSION REQUIREMENTS3

--Submission Deadline: 2028-02-01 00:00:00.

--Procurement Type: Restricted (implies a multi-stage process, likely starting with a pre-qualification or selection questionnaire).

--Bidders should refer to the DWSP Concept Paper for further information regarding the scope and key features of future arrangements.

MANDATORY EXCLUSION GROUNDS1

--No mandatory exclusion grounds are explicitly mentioned in this tender notice.

ELIGIBILITY REQUIREMENTS4

--Must be a single Managed Service Provider (MSP).

--Must be capable of providing end-to-end Water and Wastewater (WWW) services for the MOD’s specified estate in England and Wales.

--Must be able to manage a geographically dispersed WWW estate in England and Wales, combining public supply and its own private water network.

TECHNICAL CAPABILITY REQUIREMENTS68

--Demonstrate all technical competencies required to deliver the full spectrum of WWW services.

--Ability to support, manage, and assure supply chain WWW service provision.

--Ability to manage the contract across two main stages: Wales and South-West England (go-live 01 Dec 2028), and the rest of England (go-live 30 Mar 2030), with flexibility for other smaller requirements.

--Ability to manage potential growth or reduction in estate driven by changes in defence outputs and requirements.

--**Water Abstraction & Treatment:** Abstraction licensing management.

--**Water Abstraction & Treatment:** Water resource management.

--**Water Abstraction & Treatment:** Operation and maintenance of raw water reservoirs and water treatment works.

--**Water Abstraction & Treatment:** Provision of emergency water supplies and alternative supplies for security and resilience.

--**Water Abstraction & Treatment:** Long-term asset management planning.

--**Potable Water Distribution & Measurement:** Maintenance of water mains and service pipes.

--**Potable Water Distribution & Measurement:** Lead pipe replacement.

--**Potable Water Distribution & Measurement:** Operation and maintenance of service reservoirs, booster pumps, and Pressure Reducing Valves (PRVs).

--**Potable Water Distribution & Measurement:** Additional dosing.

--**Potable Water Distribution & Measurement:** Metering and measurement.

--**Potable Water Distribution & Measurement:** Pre-planned maintenance and reactive repairs.

--**Potable Water Distribution & Measurement:** Proactive investment planning.

--**Potable Water Distribution & Measurement:** Long-term asset management planning.

--**Non-Potable Water Systems:** Operation and maintenance of emergency water storage, dedicated fire mains, valves and hydrants, softened water systems, and saltwater systems.

--**Non-Potable Water Systems:** Pre-planned maintenance and reactive repairs.

--**Non-Potable Water Systems:** Proactive investment planning.

--**Wastewater Collection (Sewerage & Pumping):** Sewage collection and sewerage systems.

--**Wastewater Collection (Sewerage & Pumping):** Operation and maintenance of sewage pumping stations, rising mains, and combined sewer overflows.

--**Wastewater Collection (Sewerage & Pumping):** Ability to resolve sewer blockages and flooding.

--**Wastewater Collection (Sewerage & Pumping):** Long-term asset management planning.

--**Wastewater Treatment & Discharge:** Sewage treatment.

--**Wastewater Treatment & Discharge:** Management of discharge consents/permits.

--**Wastewater Treatment & Discharge:** MCERTS calibration and reporting.

--**Wastewater Treatment & Discharge:** Sludge treatment and disposal.

--**Wastewater Treatment & Discharge:** Pre-planned maintenance and reactive repairs.

--**Wastewater Treatment & Discharge:** Proactive investment.

--**Wastewater Treatment & Discharge:** Long-term asset management planning.

--**Surface Water Systems:** Operation and maintenance of oil water interceptors, surface water sewers, and surface water discharges.

--**Surface Water Systems:** Flood defences and surface water flooding management.

--**Surface Water Systems:** Reactive repairs.

--**Surface Water Systems:** Proactive investment.

--**Surface Water Systems:** Long-term asset management planning.

--**Helpdesk & Stakeholder Management:** Provide a 24/7 omnichannel helpdesk.

--**Helpdesk & Stakeholder Management:** Incident management and emergency Water and Wastewater services.

--**Helpdesk & Stakeholder Management:** Job triage, scheduling, and feedback capabilities.

--**Helpdesk & Stakeholder Management:** Complaints resolution.

--**Helpdesk & Stakeholder Management:** Performance management.

--**Water and Wastewater Sampling & Analysis:** Water and Wastewater quality sampling.

--**Water and Wastewater Sampling & Analysis:** Specialist laboratory and testing capabilities.

--**Water and Wastewater Sampling & Analysis:** Reporting capabilities.

--**Water and Wastewater Sampling & Analysis:** Specific sampling and analysis services.

--**Statutory Undertaker (SU) & Retailer Charges:** SU relationship management.

--**Statutory Undertaker (SU) & Retailer Charges:** Cost forecasting.

--**Statutory Undertaker (SU) & Retailer Charges:** SU annual negotiations.

--**Statutory Undertaker (SU) & Retailer Charges:** Maximum Daily Demand (MDD) tariffs management.

--**Statutory Undertaker (SU) & Retailer Charges:** Management of trade effluent discharge consents.

--**Statutory Undertaker (SU) & Retailer Charges:** Retailer contract negotiation.

--**Statutory Undertaker (SU) & Retailer Charges:** Issue resolution.

--**Estate Development & Change:** Liaison with estate development teams and developers.

--**Estate Development & Change:** Approvals for WWW connections.

--**Estate Development & Change:** Acceptance and management of third-party assets.

--**Management of MOD Third-Party agreements:** Management of easements and access rights.

--**Management of MOD Third-Party agreements:** MOD customer management and charging.

--**Management of MOD Third-Party agreements:** Management of third-party agreements and base separations.

--**Supplier Management:** Appointment and management of suppliers.

--**Supplier Management:** Small to medium sized enterprise (SME) analysis.

--**Other Services:** Implementation of an energy management strategy.

--**Other Services:** Advise MOD on asset optimisation, identify over/under capacity, and recommend removal of surplus or redundant assets (Network optimisation).

--**Other Services:** Collaborate with MOD to mitigate security and supply resilience issues.

--**Other Services:** Ensure a sustainable water supply that meets actual and forecasted demand (Demand Supply Balancing).

--**Other Services:** Verify and adjust water meter accuracy (Meter Calibration).

--**Other Services:** Detection of unusual behaviours in water systems, analysis of deviations from normal operations, and response to anomalies across the water cycle (Anomaly Investigation).

--**Other Services:** Management of licenses and permits.

--**Other Services:** Support MOD in driving and implementing innovation.

FINANCIAL REQUIREMENTS1

--No explicit financial requirements (e.g., minimum turnover, specific financial ratios) are mentioned in this tender notice.

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Documents

1 documents available with AI summaries

Official PDF VersionPDF

001236-2026_official.pdf

This document is a tender notice from the Defence Infrastructure Organisation seeking a single Managed Service Provider for comprehensive water and wastewater services across the MOD estate in England and Wales, detailing the extensive scope of required operational and management services.

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Documents Preview

Good

Tender Quality Score

This tender outlines a highly complex and strategically important contract for end-to-end water and wastewater services across the MOD estate in England and Wales. However, the critical absence of full tender documents and evaluation criteria severely compromises its quality, transparency, and fairness.

Score Breakdown

Legal Compliance100/100

Significant concerns regarding legal compliance due to the explicit statement that 'No mandatory exclusion grounds are explicitly mentioned.' This is a fundamental omission. The lack of full tender documents and evaluation criteria also hinders compliance with transparency and equal treatment principles.

•No mandatory exclusion grounds explicitly mentioned

•Absence of full tender documents

Clarity40/100

The overall scope, objectives, and required service categories are clearly described. However, without the full tender documents, the specific technical and operational requirements, performance indicators, and contractual terms remain unclear.

•Lack of detailed requirements without full tender documents

Completeness83/100

The tender notice is critically incomplete as it explicitly states 'No documents attached' and 'No document content available,' and 'Missing evaluation criteria.' The extracted requirements are also truncated, indicating incomplete information.

•No documents attached

•Missing evaluation criteria

Fairness60/100

The requirement for a 'single Managed Service Provider' for such a vast and complex scope, combined with the demand for 'all technical competencies' across the 'full spectrum' of services, could significantly restrict competition and potentially favor a very limited number of large, integrated providers. The absence of evaluation criteria makes it impossible to assess the fairness of the selection process.

•Requirement for a single MSP may limit competition

•Absence of evaluation criteria compromises fairness

Practicality40/100

The phased go-live approach is practical for managing the transition of such a large and dispersed estate. The 'competitive flexible procedure' is appropriate for a complex, high-value contract with an innovation focus. However, the sheer scale and breadth of services demand an exceptionally capable provider.

Data Consistency100/100

The provided information is largely consistent, with the description aligning with the extracted requirements. The NUTS code being N/A while the geographical scope is clearly defined is a minor inconsistency.

•NUTS code N/A despite clear geographical scope

Sustainability25/100

Despite the 'Innovation Focus' characteristic, there is no explicit mention of green procurement or social criteria. This represents a missed opportunity to integrate sustainability objectives into a significant, long-term contract.

•Absence of explicit green procurement or social criteria

Strengths

Clear overall scope and objectives

High estimated value and long contract duration indicate strategic importance

Phased go-live approach for complex implementation

"Competitive flexible procedure" suitable for innovation and complexity

Concerns

Critical absence of full tender documents and evaluation criteria

No explicit mention of mandatory exclusion grounds

Requirement for a "single MSP" and "full spectrum" capabilities may unduly restrict competition and potentially tailor the tender

Lack of explicit sustainability (green/social) criteria despite "Innovation Focus"

Recommendations

1. Immediately publish all comprehensive tender documents, including detailed specifications, terms, and evaluation criteria.

2. Clarify mandatory exclusion grounds in accordance with relevant procurement regulations.

3. Review the "single MSP" requirement to ensure it does not unduly restrict competition, potentially allowing for consortia or joint ventures.

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