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Tenders

ITSM (IT Service Management) System

Open
Deadline
1 days left
March 29, 2026
Contract Details
Category
Other
Reference
017682-2026
Value
Not disclosed
Location
West Yorkshire, United Kingdom
Published
March 20, 2026
CPV Code
Project Timeline

Tender Published

February 27, 2026

Deadline for Questions

March 22, 2026

Submission Deadline

March 29, 2026

Contract Start Date

November 02, 2026

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Budget
Not disclosed
Duration
36 months
Location
West Yorkshire
Type
Other
75
Quality Score/100
Good

Original Tender Description

The purpose of this project is to appoint a supplier to deliver an IT Service Management (ITSM) system. The system will deliver and manage IT services across operational and support services in alignment with ITIL practices.

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Requirements & Qualifications

5 requirements across 5 categories

Submission (1)
Mandatory (1)
Compliance (1)
Technical (1)
Financial (1)
SUBMISSION REQUIREMENTS1
--No specific requirements listed.
MANDATORY EXCLUSION GROUNDS1
--No specific requirements listed.
ELIGIBILITY REQUIREMENTS1
--No specific requirements listed.
TECHNICAL CAPABILITY REQUIREMENTS1
--No specific requirements listed.
FINANCIAL REQUIREMENTS1
--No specific requirements listed.

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Documents

No processed documents available for this tender.

Documents will appear here once they are downloaded and analyzed.

75
Good

Tender Quality Score

This tender is in the planning stage, offering a good foundation with clear objectives and CPV codes. However, it lacks detailed requirements and evaluation criteria, impacting completeness and clarity.

Score Breakdown

Legal Compliance75/100

The tender is in the planning stage, which inherently limits a full assessment of legal compliance. The provided CPV code is appropriate. The submission deadline appears reasonable given the planning status. No disputes are reported. The absence of specific procedural details prevents a more thorough evaluation.

Clarity80/100

The description of the ITSM system and its purpose is clear and aligns with ITIL practices. However, the lack of specified evaluation criteria and detailed requirements for exclusion, eligibility, technical, financial, and submission aspects significantly reduces overall clarity.

Missing evaluation criteria
No specific requirements listed for exclusion, eligibility, technical, financial, or submission
Completeness70/100

Basic information such as title, reference, organization, and CPV code is present. The contract duration and start date are specified. However, the estimated value is not disclosed, and crucially, no content is available for the tender documents, leaving a significant gap in completeness.

Estimated value not disclosed
No document content available
Fairness85/100

The tender is in the planning stage, and no specific company requirements are evident. The disclosure of the contract duration and start date is positive. The lack of disclosed value and detailed criteria prevents a full assessment of fairness, but the current state suggests a reasonable approach.

Estimated value not disclosed
Practicality65/100

The tender specifies a contract start date and duration. However, the absence of information regarding e-submission methods and financing details limits its practicality for potential bidders. The availability of documents is noted, but their content is missing.

No e-submission specified
Financing information not available
Data Consistency90/100

Key fields such as title, reference, organization, CPV, and dates are populated. There are no reported disputes or suspensions. The dates provided are logical, with the submission deadline preceding the contract start date. The 'planning' status is consistent with the lack of detailed requirements.

Sustainability50/100

There is no explicit mention of green procurement, social aspects, or innovation within the provided tender information. This indicates a lack of focus on sustainability criteria.

Not green procurement
No social criteria

Strengths

Clear project objective and description
Appropriate CPV code provided
Contract duration and start date specified
Planning status clearly indicated

Concerns

Lack of detailed requirements (exclusion, eligibility, technical, financial, submission)
Missing evaluation criteria
Estimated value not disclosed
No content available for tender documents

Recommendations

1. Provide detailed requirements for all bidder categories.
2. Specify clear evaluation criteria.
3. Disclose the estimated contract value.

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