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Tenders

Customer Research Services Framework

Open
Deadline
31 days left
May 05, 2026
Contract Details
Category
Open Procedure
Reference
030925-2026
Value
£5,400,000
Location
Surrey, East and West Sussex, United Kingdom
Published
March 28, 2026
CPV Code
Project Timeline

Tender Published

April 02, 2026

Deadline for Questions

April 28, 2026

Submission Deadline

May 05, 2026

Contract Start Date

August 30, 2026

Budget
£5,400,000
Duration
48 months
Location
Surrey, East and West Sussex
Type
Open Procedure

Original Tender Description

SWS intends to establish a framework panel whom have the expertise to support the company's objectives. The objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements. In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents. SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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