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Tenders

MANAGED VEHICLE RECOVERY SERVICE

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
February 27, 2026
Contract Details
Category
Open Procedure
Reference
008339-2026
Value
Not disclosed
Location
United Kingdom
Published
March 29, 2026
CPV Code
Project Timeline

Tender Published

January 30, 2026

Deadline for Questions

February 20, 2026

Submission Deadline

February 27, 2026

Contract Start Date

September 30, 2026

Budget
Not disclosed
Duration
24 months
Location
United Kingdom
Type
Open Procedure
45
Quality Score/100
Fair

Original Tender Description

North Wales Police, Cumbria Constabulary, Lancashire Constabulary and Lincolnshire Police require a 24-hour single call out service for vehicle recovery on each and every day of the year. NWP are looking for a managed service provider to deliver the service, and will need to undertake all the call handling ensuring that they are suitably equipped and staffed by personnel preferably dedicated to the operation of the Contract.

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Requirements & Qualifications

12 requirements across 5 categories

Submission (2)
Mandatory (1)
Compliance (1)
Technical (7)
Financial (1)
SUBMISSION REQUIREMENTS2
--Bids must be submitted by 2026-02-27 at 12:00:00+00:00.
--The proposed contract duration is 24 months.
MANDATORY EXCLUSION GROUNDS1
--No specific requirements mentioned in the provided summaries.
ELIGIBILITY REQUIREMENTS1
--The bidder must be a managed service provider.
TECHNICAL CAPABILITY REQUIREMENTS7
--The bidder must provide a 24-hour single call out service for vehicle recovery.
--The service must be available each and every day of the year.
--The service must cover North Wales Police, Cumbria Constabulary, Lancashire Constabulary, and Lincolnshire Police.
FINANCIAL REQUIREMENTS1
--No specific requirements mentioned in the provided summaries.

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Documents

3 documents available with AI summaries

OCDS RecordDOC
008339-2026_ocds_record.json

North Wales Police and other constabularies seek a managed service provider for 24-hour vehicle recovery, requiring a single call-out service with dedicated call handling and suitably equipped, staffed personnel.

OCDS Release PackageDOC
008339-2026_ocds_release.json

This OCDS data package details a tender for a 24-hour managed vehicle recovery service for North Wales Police and partner constabularies, requiring a provider to handle all call-outs with dedicated staff.

Official PDF VersionPDF
008339-2026_official.pdf

This tender seeks a managed service provider for 24/7 vehicle recovery and call handling across North Wales, Cumbria, Lancashire, and Lincolnshire Police forces.

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45
Fair

Tender Quality Score

This tender for a managed vehicle recovery service presents significant transparency and completeness issues, primarily due to the undisclosed estimated value and the critical absence of evaluation criteria, which severely impact fairness and clarity for potential bidders.

Score Breakdown

Legal Compliance70/100

The tender defines the procedure and CPV code clearly, and no disputes are reported. However, the missing tender reveal date and the classified estimated value raise transparency concerns regarding full compliance with disclosure principles.

Missing tender reveal date
Value Classified
Clarity40/100

While the service description and core technical requirements are clear, the critical absence of specified evaluation criteria makes it impossible for bidders to understand how their proposals will be assessed, leading to significant ambiguity.

No evaluation criteria specified
Completeness45/100

Basic tender information, deadlines, and duration are provided, and documents are available. However, the estimated value is not disclosed, and crucially, evaluation criteria are entirely missing, making the tender incomplete for informed bidding.

Estimated Value Not Disclosed
No evaluation criteria specified
Fairness35/100

Document access is available, and the submission period appears reasonable. Nevertheless, the classified estimated value and the complete lack of evaluation criteria severely undermine the objectivity and transparency of the process, potentially leading to unfair outcomes.

Value Classified
No evaluation criteria specified
Practicality40/100

The contract start date and duration are clear. However, the contradiction regarding e-submission (E-Procurement vs. No e-submission) creates uncertainty, and the undisclosed estimated value hinders practical bid preparation.

Contradiction on e-submission
Estimated Value Not Disclosed
Data Consistency40/100

Dates are logical, and no disputes are reported. However, several key fields are unpopulated (e.g., liable person, type code), and there is a direct contradiction regarding the availability of e-submission, indicating poor data consistency.

Estimated Value Not Disclosed
Liable Person empty
Sustainability20/100

The tender lacks any explicit mention of green procurement, social aspects, or innovation focus, indicating a complete absence of sustainability considerations in the procurement process.

No green procurement
No social criteria

Strengths

Clear service description
Defined procedure type and CPV code
Documents available
No reported disputes
Clear contract start and duration

Concerns

Missing evaluation criteria
Undisclosed estimated value
Contradiction on e-submission
Missing tender reveal date
No sustainability focus

Recommendations

1. Publish clear evaluation criteria
2. Disclose the estimated contract value
3. Clarify e-submission capabilities

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