Skip to main content
Tenders

Customer Relationship Management (CRM) Solution

Open
Deadline
32 days left
April 28, 2026
Contract Details
Category
Open Procedure
Reference
027809-2026
Value
£245,000
Location
Scotland, United Kingdom
Published
March 20, 2026
CPV Code
Project Timeline

Tender Published

March 26, 2026

Deadline for Questions

April 21, 2026

Submission Deadline

April 28, 2026

Budget
£245,000
Duration
Not specified
Location
Scotland
Type
Open Procedure
75
Quality Score/100
Good

Original Tender Description

The National Library of Scotland (the Library) is procuring a service provider to implement a cloud hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.

Risk Analysis

Please log in to use risk analysis.

Login

Win Strategy

Please log in to access winning strategy recommendations.

Login

Competitors

Upgrade to see which companies are likely to bid on this tender, based on historical procurement data.

Login

Requirements & Qualifications

5 requirements across 5 categories

Submission (1)
Mandatory (1)
Compliance (1)
Technical (1)
Financial (1)
SUBMISSION REQUIREMENTS1
--No specific requirements listed.
MANDATORY EXCLUSION GROUNDS1
--No specific requirements listed.
ELIGIBILITY REQUIREMENTS1
--No specific requirements listed.
TECHNICAL CAPABILITY REQUIREMENTS1
--No specific requirements listed.
FINANCIAL REQUIREMENTS1
--No specific requirements listed.

Requirements Preview

Sign up to view complete requirements and analysis

Documents

No processed documents available for this tender.

Documents will appear here once they are downloaded and analyzed.

75
Good

Tender Quality Score

This tender for a CRM solution is generally well-structured with clear basic information and a disclosed value. However, it lacks specific details on evaluation criteria and technical requirements, impacting its completeness and clarity.

Score Breakdown

Legal Compliance75/100

The tender adheres to general legal compliance by having a clear procedure (Open procedure) and a specified CPV code. Deadlines are present, though their reasonableness is a point of concern. No disputes are reported. The absence of specific regulatory compliance details within the provided text is noted.

Clarity80/100

The description of the procurement is clear, outlining the need for a cloud-hosted CRM solution and associated services. However, the lack of specified evaluation criteria and detailed technical requirements makes the overall clarity moderate.

Missing evaluation criteria
Completeness70/100

Most basic information is present, including title, reference, organization, value, and deadline. However, crucial details such as contract duration, specific technical capabilities, and submission requirements are missing, reducing the completeness of the documentation.

Missing contract duration
No specific technical capability requirements listed
Fairness85/100

The tender is an open procedure, promoting fairness. The value is disclosed, and criteria for selection are not explicitly tailored to specific companies. However, the lack of detailed requirements and evaluation criteria could lead to subjective assessments.

Practicality65/100

The tender is flagged as e-procurement, which is positive. However, the absence of a direct document URL for submission and the lack of explicit financing information and contract start date reduce its practicality.

No e-submission (implied by lack of URL)
Missing financing information
Data Consistency90/100

Key fields such as title, reference, organization, value, and deadline are populated. There are no reported suspensions or disputes. The dates provided are logical within the context of a tender.

Sustainability50/100

The tender does not explicitly mention any green procurement, social aspects, or innovation focus, resulting in a low score for sustainability.

Not green procurement
No social criteria

Strengths

Clear title, reference, and organization
Estimated value disclosed
CPV code provided
Open procedure
E-Procurement characteristic

Concerns

Missing evaluation criteria
Lack of specific technical and submission requirements
Missing contract duration and start date
No explicit sustainability considerations

Recommendations

1. Specify detailed evaluation criteria to enhance clarity and fairness.
2. Include comprehensive technical and submission requirements to improve completeness.
3. Incorporate sustainability aspects (e.g., green procurement, social value) to align with modern procurement practices.

AI Scoring Preview

Sign up to view complete requirements and analysis

Complete quality score analysis
Detailed sub-score breakdown
Strengths & concerns insights
Strategic recommendations

No credit card required • Setup in 2 minutes

New Service

Want us to handle this tender?

Our procurement experts prepare everything. Proven to work — you review, approve, and submit.

~1hYour time only
80%+80%+
$0Upfront
See full comparison
Without TaaSWith TaaS
40-80 hrs
Preparation time
~1 hr
Your time only
15-25%
Average win rate
80%+
Win rate
Risk of errors
Manual review
Expert QA
Compliance check
You do all
Handle everything
We do all
End-to-end service
Let's Win This Tender
Pay only when you win · 400+ companies trust us
Or do it yourself

Add to Pipeline