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Tenders

Service Charge Review

Open
Deadline
27 days left
April 24, 2026
Contract Details
Category
Open Procedure
Reference
026237-2026
Value
Not disclosed
Location
Essex, United Kingdom
Published
March 20, 2026
Organization
CPV Code
Project Timeline

Tender Published

March 23, 2026

Deadline for Questions

April 17, 2026

Submission Deadline

April 24, 2026

Contract Start Date

June 14, 2026

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Budget
Not disclosed
Duration
13 months
Location
Essex
Type
Open Procedure
75
Quality Score/100
Good

Original Tender Description

The Council is seeking a specialist partner to: 1. Diagnose strengths, weaknesses, and risks in the service charge system and delivery model using risk-based sampling. 2. Provide a prioritized, costed improvement roadmap addressing policy, systems, procurement, contract management, and resident engagement. 3. Produce clear, tribunal-ready evidence for costs, apportionment, and compliance, along with resident-facing transparency materials. 4. Deliver a final Phase 3 review of all service charge schemes/blocks, ensuring corrections and resident communication. 5. Support member and resident confidence by aligning service charges with statute and good practice.

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Requirements & Qualifications

15 requirements across 5 categories

Submission (1)
Mandatory (1)
Compliance (1)
Technical (11)
Financial (1)
SUBMISSION REQUIREMENTS1
--[No specific submission requirements listed in the provided text.]
MANDATORY EXCLUSION GROUNDS1
--[No specific mandatory exclusion grounds listed in the provided text.]
ELIGIBILITY REQUIREMENTS1
--[No specific eligibility requirements listed in the provided text.]
TECHNICAL CAPABILITY REQUIREMENTS11
--Diagnose strengths, weaknesses, and risks across all layers of the service charge system and delivery model, using risk-based sampling.
--Identify areas of concern such as high spend, high complaints, or complex leases.
--Test both billing accuracy and the actual performance of services funded by service charges using an evidence-led approach.
FINANCIAL REQUIREMENTS1
--[No specific financial requirements listed in the provided text.]

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Documents

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75
Good

Tender Quality Score

This tender for Service Charge Review by Thurrock Council is generally well-defined, with clear technical requirements, but lacks specific evaluation criteria and financial disclosure, impacting completeness and fairness.

Score Breakdown

Legal Compliance75/100

The tender appears compliant with basic procedural aspects for an open competition below the threshold. However, the absence of a revealed date for the tender publication and potential issues with the submission deadline are noted. The CPV code is appropriate for the services sought.

Missing reveal date for the tender publication.
Clarity80/100

The description of services required is detailed and specific, outlining the scope and expected deliverables clearly. The AI-extracted technical requirements further elaborate on the expectations, making the scope of work understandable.

Completeness70/100

While the core service description and technical requirements are present, crucial information such as the estimated value and explicit evaluation criteria are missing. The lack of content for attached tender documents also hinders a full assessment.

Estimated value not disclosed.
No evaluation criteria specified.
Fairness85/100

The tender is an open competition, which promotes fairness. However, the undisclosed estimated value and the lack of specified evaluation criteria prevent potential bidders from fully understanding the basis for selection and the importance of different aspects of their bid, thus limiting complete fairness.

Estimated value not disclosed.
No evaluation criteria specified.
Practicality65/100

The tender indicates an active status and provides a contract start date and duration. However, there is no explicit mention of e-submission capabilities or a direct URL to access submission documents, which could impact practical submission processes.

No e-submission mentioned.
No direct URL for submission documents (assumed).
Data Consistency90/100

Key fields such as title, reference, organization, and timeline elements (deadline, contract start, duration) are consistently populated. There are no reported disputes or suspensions, indicating good internal data integrity.

Sustainability50/100

The tender document does not explicitly mention any requirements or preferences related to green procurement, social value, or innovation, which are increasingly important aspects of public tenders.

No green procurement criteria.
No social value criteria.

Strengths

Clear and detailed description of services required.
Appropriate CPV code for the service.
Open competition procedure.

Concerns

Undisclosed estimated value.
Missing evaluation criteria.
Lack of information on sustainability aspects.

Recommendations

1. Disclose the estimated value of the contract.
2. Publish clear evaluation criteria.
3. Incorporate sustainability and innovation considerations.

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