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Tenders

Outsourced customer service partner, Jätekukko Oy

Open
Deadline
28 days left
May 13, 2026
Contract Details
Category
Services
Reference
2026-046160
Value
Not disclosed
Location
Northern and Eastern Finland, Finland
Published
April 08, 2026
Organization
CPV Code
Project Timeline

Tender Published

April 12, 2026

Deadline for Questions

May 06, 2026

Submission Deadline

May 13, 2026

Budget
Not disclosed
Duration
Not specified
Location
Northern and Eastern Finland
Type
Services

Original Tender Description

The subject of the procurement is an outsourced customer service partner to support Jätekukko's own customer service. The description of the subject of procurement is presented in appendices 1 Description of the subject of procurement and 2 Description of operations. The contract period is estimated to start on 14.9.2026. The contract period is fixed-term for three (3) years, after which it continues indefinitely.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

15 documents available with AI summaries

espd_592259.pdfPDF
espd_592259.pdf -- 549.2 KB

No summary available for this document.

Hilma announcement_592259.pdfPDF
Hilma announcement_592259.pdf -- 343.7 KB

No summary available for this document.

JYSE 2025 Palvelut.pdfPDF
JYSE 2025 Palvelut.pdf -- 208.5 KB

No summary available for this document.

Liite1_Hankinnan kohteen kuvaus.pdfPDF
Liite1_Hankinnan kohteen kuvaus.pdf -- 718.6 KB

No summary available for this document.

Liite2.1._Palvelutuotannon operatiivinen data.xlsxXLS
Liite2.1._Palvelutuotannon operatiivinen data... -- 77.9 KB

No summary available for this document.

Liite2_Toimintakuvaus.pdfPDF
Liite2_Toimintakuvaus.pdf -- 589.6 KB

No summary available for this document.

Liite3_Ohjeet, vaatimukset ja vertailuperusteet.xlsxXLS
Liite3_Ohjeet, vaatimukset ja vertailuperuste... -- 100.7 KB

No summary available for this document.

Liite4_Hintalomake.xlsxXLS
Liite4_Hintalomake.xlsx -- 30.7 KB

No summary available for this document.

Liite5_Käyttöönotto- ja siirtymävaiheen toteutus.pdfPDF
Liite5_Käyttöönotto- ja siirtymävaiheen toteu... -- 65.0 KB

No summary available for this document.

Liite6_Tietoturvavaatimukset.pdfPDF
Liite6_Tietoturvavaatimukset.pdf -- 122.8 KB

No summary available for this document.

Liite7.1_Henkilötietojen käsittelytoimien kuvaus.pdfPDF
Liite7.1_Henkilötietojen käsittelytoimien kuv... -- 344.4 KB

No summary available for this document.

Liite7_Henkilötietojen käsittelyn ehdot.pdfPDF
Liite7_Henkilötietojen käsittelyn ehdot.pdf -- 140.2 KB

No summary available for this document.

SANYSE PALVELUHANKINTA.pdfPDF
SANYSE PALVELUHANKINTA.pdf -- 122.6 KB

No summary available for this document.

Sopimusluonnos_Ulkoistettu_asiakaspalvelukumppani__Jatekukko_Oy.pdfPDF
Sopimusluonnos_Ulkoistettu_asiakaspalvelukump... -- 463.0 KB

No summary available for this document.

TarjouspyyntoRaportti592259.pdfPDF
TarjouspyyntoRaportti592259.pdf -- 653.1 KB

No summary available for this document.

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