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Tenders

Closed Insurance Estates Partner

Open
Deadline
287 days left
January 08, 2027
Contract Details
Category
Open Procedure
Reference
025555-2026
Value
£28,600,000
Location
United Kingdom
Published
March 19, 2026
CPV Code
Project Timeline

Tender Published

March 20, 2026

Deadline for Questions

January 01, 2027

Submission Deadline

January 08, 2027

Contract Start Date

January 08, 2027

Budget
£28,600,000
Duration
120 months
Location
United Kingdom
Type
Open Procedure
75
Quality Score/100
Good

Original Tender Description

FSCS currently handles insurance claims in respect of policies written by a number of insolvent insurance firms and engages three external firms to carry out that handling on its behalf. It now seeks a single provider of such services to manage handling of the relevant claims and also of claims in respect of future insolvent firms and that the relevant provider delivers that work by way of an appropriate claims handling service and technology solution. The maximum potential contract period is to be 15 years, comprising an initial term of ten (10), years with an option for FSCS to extend that period at its sole discretion by up to a total additional period of five (5) years, comprising two initial additional periods of two (2) years one further additional period of one (1) year. The estimated contract value for the entire potential maximum term is £28.6 million (note that this figure is only an estimate, since claims volumes for the period cannot be predicted with certainty). Whilst Suppliers should take their own legal advice in this process, FSCS understands that, as insurance claims handling services, these services are not subject to applicable VAT at the date of this notice. The appointed Service Provider must demonstrate relevant experience and provide evidence of capability across all required service areas. This ensures FSCS meets its statutory obligations to eligible customers while delivering an experience aligned with its overall strategy. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Financial-and-insurance-services./458557M4AX To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/458557M4AX

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Requirements & Qualifications

5 requirements across 5 categories

Submission (1)
Mandatory (1)
Compliance (1)
Technical (1)
Financial (1)
SUBMISSION REQUIREMENTS1
--To respond to this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/respond/458557M4AX
MANDATORY EXCLUSION GROUNDS1
--No specific requirements listed in the provided text.
ELIGIBILITY REQUIREMENTS1
--The appointed Service Provider must demonstrate relevant experience and provide evidence of capability across all required service areas.
TECHNICAL CAPABILITY REQUIREMENTS1
--The provider must deliver claims handling work by way of an appropriate claims handling service and technology solution.
FINANCIAL REQUIREMENTS1
--Estimated contract value for the entire potential maximum term is £28.6 million.

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Documents

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75
Good

Tender Quality Score

This tender for a Closed Insurance Estates Partner is generally well-structured with clear objectives and a reasonable estimated value. However, it lacks specific evaluation criteria and details on sustainability, and relies heavily on an external portal for submission.

Score Breakdown

Legal Compliance75/100

The tender appears to comply with general procurement regulations, including a clear CPV code and a competitive flexible procedure. The submission deadline is sufficiently distant from the publication date. However, the absence of a reveal date and explicit evaluation criteria could be a minor compliance concern.

Missing reveal date
No evaluation criteria specified
Clarity80/100

The description of the required services is clear, outlining the need for a single provider for claims handling and technology solutions for both current and future insolvent firms. The eligibility and technical capability requirements are also reasonably well-defined.

Completeness70/100

Most basic information is present, including title, reference, organization, estimated value, and contract duration. However, the lack of content or summaries for the tender documents is a significant drawback, and the absence of evaluation criteria impacts completeness.

No document content available
Fairness85/100

The tender is open and uses a competitive procedure, with the estimated value disclosed. The criteria for eligibility and technical capability are objective. The reliance on an external e-sourcing portal for full access and response is standard practice and generally fair.

Practicality65/100

The tender specifies an e-submission process via a portal, which is practical. The contract start date aligns with the submission deadline. However, the lack of explicit financing information and the reliance on an external portal for all document access and response can be less practical for some bidders.

No e-submission (directly on platform)
Document URL leads to external portal
Data Consistency90/100

Key fields such as title, reference, organization, estimated value, and contract duration are populated. The dates provided are logical, and there are no indications of suspension or disputes. The contract start date is the same as the submission deadline, which is acceptable.

Sustainability50/100

There is no explicit mention of green procurement, social aspects, innovation, or EU funding, which limits the sustainability score. The tender focuses solely on the core service requirements.

Not green procurement
No social criteria

Strengths

Clear description of services required
Well-defined estimated value and contract duration
Open competitive procedure
Specific CPV code provided

Concerns

Lack of specific evaluation criteria
No content available for tender documents
Reliance on external e-sourcing portal for full access and submission
Absence of sustainability considerations

Recommendations

1. Provide specific evaluation criteria to enhance transparency.
2. Upload summaries or key excerpts of tender documents directly to the platform.
3. Consider incorporating sustainability criteria to align with modern procurement practices.

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