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Tenders

Service Charge Review

Open
Deadline
28 days left
April 24, 2026
Contract Details
Category
Open Procedure
Reference
026414-2026
Value
Not disclosed
Location
Essex, United Kingdom
Published
March 20, 2026
Organization
CPV Code
Project Timeline

Tender Published

March 23, 2026

Deadline for Questions

April 17, 2026

Submission Deadline

April 24, 2026

Contract Start Date

June 14, 2026

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Budget
Not disclosed
Duration
13 months
Location
Essex
Type
Open Procedure
75
Quality Score/100
Good

Original Tender Description

The Council is seeking to procure a specialist partner to: 1. Diagnose strengths, weaknesses and risks across all layers of our service charge system and delivery model, using risk-based sampling to identify areas of concern such as high spend, high complaints or complex leases. An evidence led approach should test both billing accuracy and the actual performance of services funded by service charges. 2. Provide a prioritised, costed improvement roadmap which addresses all relevant areas including policy/process, systems/data, procurement, contract management and resident engagement. This should be categorised as quick wins and medium to long-term changes. 3. Produce clear, tribunal ready evidence trails for costs, apportionment and compliance; and clear resident facing materials to improve transparency. 4. Deliver a final Phase 3 whole population review so that every service charge scheme/block is reviewed, reconciled and assured, with corrections implemented or scheduled with a timebound plan, and with resident communications prepared. 5. Support Member and resident confidence by aligning our service charges policy and approach with all relevant statute and good practice.

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Requirements & Qualifications

21 requirements across 5 categories

Submission (2)
Mandatory (1)
Compliance (6)
Technical (11)
Financial (1)
SUBMISSION REQUIREMENTS2
--Bids must be submitted by the deadline: 2026-04-24T12:00:00+01:00.
--The duration of the contract is 13 months.
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds are listed in the provided text.
ELIGIBILITY REQUIREMENTS6
--Must be able to diagnose strengths, weaknesses and risks across all layers of the service charge system and delivery model.
--Must be able to provide a prioritised, costed improvement roadmap.
--Must be able to produce clear, tribunal ready evidence trails for costs, apportionment and compliance.
TECHNICAL CAPABILITY REQUIREMENTS11
--Ability to diagnose strengths, weaknesses and risks across all layers of a service charge system and delivery model using risk-based sampling.
--Expertise in identifying areas of concern such as high spend, high complaints, or complex leases.
--Capability to conduct evidence-led testing of billing accuracy and actual performance of services funded by service charges.
FINANCIAL REQUIREMENTS1
--No specific financial requirements are listed in the provided text.

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Documents

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75
Good

Tender Quality Score

This tender for service charge review services is generally well-structured, with clear objectives and requirements. However, it lacks disclosed financial details and specific evaluation criteria, impacting completeness and fairness.

Score Breakdown

Legal Compliance75/100

The tender adheres to general procurement principles with a clear procedure and CPV code. Deadlines appear reasonable given the below-threshold nature. No disputes are noted. The primary weakness is the lack of explicitly stated mandatory exclusion grounds, which could be inferred but are not detailed.

Clarity80/100

The description of services required is detailed and comprehensive, outlining specific deliverables and desired outcomes. AI-extracted requirements further clarify the technical capabilities needed. The lack of explicit evaluation criteria is a minor drawback for clarity.

Completeness70/100

Most basic information is present, including title, organization, reference, duration, and start date. However, the Estimated Value is not disclosed, and there are no attached documents with content, which significantly hinders a full assessment.

Estimated Value not disclosed
No tender documents with content/summaries available
Fairness85/100

The tender is an open competition, suggesting good fairness. The requirements are technically focused on service delivery, not tailored to specific companies. Access to full documentation is a concern due to the lack of content summaries. The absence of disclosed value and evaluation criteria could be perceived as a fairness issue.

Estimated Value not disclosed
No evaluation criteria specified
Practicality65/100

The tender specifies a contract start date and duration. However, it does not explicitly mention e-submission, and no document URLs are provided, impacting the ease of access. Financing information is not detailed.

No e-submission mentioned
No document URLs provided
Data Consistency90/100

Key fields such as title, reference, organization, CPV, and dates are consistently populated. There are no noted suspensions or disputes, and the dates provided are logically sequenced.

Sustainability50/100

There is no explicit mention of green procurement, social aspects, or innovation within the tender description or AI-extracted requirements. While it is EU funded, this is a general characteristic and not a specific sustainability focus within the tender itself.

No green procurement criteria
No social criteria specified

Strengths

Clear and detailed service description with defined deliverables
Open competition procedure
Specific CPV code provided
Logical timeline and duration specified

Concerns

Estimated value not disclosed
No evaluation criteria specified
No tender documents with content/summaries available
Lack of clarity on e-submission and document access

Recommendations

1. Disclose the estimated value of the contract.
2. Publish detailed evaluation criteria to enhance transparency.
3. Provide direct links or summaries for all tender documents.

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