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Tenders

Services Beyond the Meter

Open
Deadline
157 days left
August 31, 2026
Contract Details
Category
Restricted Procedure
Reference
020891-2026
Value
£786,000
Location
North East England, United Kingdom
Published
March 19, 2026
CPV Code
Project Timeline

Tender Published

March 09, 2026

Deadline for Questions

August 24, 2026

Submission Deadline

August 31, 2026

Contract Start Date

August 31, 2026

Budget
£786,000
Duration
36 months
Location
North East England
Type
Restricted Procedure
75
Quality Score/100
Good

Original Tender Description

​​​​Northern Gas Networks (NGN) seeks to establish a zero-value framework agreement with qualified suppliers to provide appliance supply (where NGN's Direct Labour Organisation (DLO) will fit appliance) and/or supply & installation services (where NGN's DLO team is unable to deliver). This initiative supports NGN's commitment to assisting customers in vulnerable situations, funded by Ofgem.  ​​The framework will appoint to a maximum of twelve suppliers (6 for supply only and 6 for supply & installation), aligned to NGN's geographic patches, with Cumbria designated as a standalone area. This structure is designed to enable participation from smaller SMEs while ensuring coverage across the network. Suppliers will be responsible for either supply of appliances only or the supply, installation, repair, or replacement of gas appliances for eligible customers. Selection for individual jobs will be based on location, price, and availability at the time of request.  ​​All participating suppliers must align with OFGEM governance and meet mandatory competency and regulatory standards, including:  ​​Gas Safe registration  ​​Certification in CCN1, CENWAT, CKR1, and HTR1  ​​Valid waste carrier licence  ​​The scope of work is network-wide, ensuring timely and safe delivery of essential services to vulnerable customers, identified through carbon monoxide investigations or during repair and maintenance activities on the gas distribution network.  ​​This framework aims to strengthen NGN's ability to respond quickly and effectively to customer needs, maintaining compliance with industry standards while promoting inclusivity for smaller suppliers.  ​NGN will award to a maximum of 12 suppliers for the whole Framework.  ​This consists of:  ​A max of 1 supplier per area for supply & installation ​A max of 1 supplier per area for supply only ​With 6 areas that's a max supply of 6 suppliers for each supply type.

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Requirements & Qualifications

19 requirements across 5 categories

Submission (5)
Mandatory (1)
Compliance (7)
Technical (4)
Financial (2)
SUBMISSION REQUIREMENTS5
--Suppliers will be selected for individual jobs based on location, price, and availability at the time of request.
--Framework will appoint a maximum of twelve suppliers (6 for supply only and 6 for supply & installation).
--A maximum of 1 supplier per area for supply & installation.
MANDATORY EXCLUSION GROUNDS1
--No specific exclusion grounds mentioned, but implied adherence to OFGEM governance and regulatory standards.
ELIGIBILITY REQUIREMENTS7
--Qualified suppliers.
--Suppliers must align with OFGEM governance.
--Suppliers must meet mandatory competency and regulatory standards.
TECHNICAL CAPABILITY REQUIREMENTS4
--Ability to provide appliance supply (where NGN's DLO will fit appliance).
--Ability to provide supply & installation services (where NGN's DLO team is unable to deliver).
--Capability for repair or replacement of gas appliances.
FINANCIAL REQUIREMENTS2
--Zero-value framework agreement.
--Value of the tender is 786000 EUR.

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Documents

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75
Good

Tender Quality Score

This tender for 'Services Beyond the Meter' by Northern Gas Networks Limited is generally well-structured, with clear requirements and a reasonable estimated value. However, it lacks explicit evaluation criteria and details on e-submission, impacting its overall practicality and transparency.

Score Breakdown

Legal Compliance75/100

The tender adheres to general regulatory compliance by specifying CPV codes and requiring adherence to OFGEM governance and mandatory competency standards. The procedure is described as 'Competitive flexible procedure'. However, the absence of explicit evaluation criteria and a missing reveal date are minor procedural gaps. The deadline is considered reasonable given the scope.

Missing reveal date
No evaluation criteria specified
Clarity80/100

The description of services, scope of work, and eligibility requirements are clearly articulated. The breakdown of the framework into supply only and supply & installation, with geographic limitations, is well-defined. Mandatory certifications are explicitly listed.

Completeness70/100

Most basic information is present, including title, reference, organization, estimated value, contract duration, and start date. However, the 'Documents with content/summaries' count is zero, suggesting that crucial tender documents may not be readily accessible or detailed enough, impacting completeness.

No document content available
Fairness85/100

The tender promotes fairness by aiming to enable participation from smaller SMEs and by clearly stating the maximum number of suppliers per area and per supply type. The selection criteria for individual jobs (location, price, availability) are objective. The zero-value framework agreement is unusual but clearly stated.

Practicality65/100

The tender specifies a contract duration and start date, and the estimated value is disclosed. However, the lack of information regarding e-submission and the absence of document content reduce its practicality for potential bidders.

No e-submission specified
No document content available
Data Consistency90/100

Key fields such as title, reference, organization, estimated value, and deadlines are populated. There are no reported disputes or suspensions. The contract start date aligns with the submission deadline, which is logically consistent for a framework agreement.

Sustainability50/100

The tender mentions supporting vulnerable customers and Ofgem funding, which has social implications. However, there is no explicit mention of green procurement, innovation, or EU funding, limiting its sustainability score.

Not green procurement
No social criteria explicitly mentioned beyond vulnerable customers

Strengths

Clear description of services and scope
Well-defined eligibility and technical requirements
Promotes SME participation through structured framework
Objective selection criteria for individual jobs

Concerns

Missing evaluation criteria
Lack of accessible document content
No explicit mention of e-submission process
Limited sustainability aspects

Recommendations

1. Provide detailed evaluation criteria for bidders.
2. Ensure all relevant tender documents are accessible with content summaries.
3. Clarify the e-submission process.

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