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Tenders

Call centers for the Ministry of Social Affairs 2026-2030

Open
Deadline
15 days left
August 31, 2026
Contract Details
Category
Services
Reference
313422
Value
€600,000
Location
Estonia
Published
July 22, 2026
CPV Code
Project Timeline

Tender Published

July 22, 2026

Deadline for Questions

August 24, 2026

Submission Deadline

August 31, 2026

Tender Opening

August 31, 2026

Contract Start Date

September 27, 2026

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View Original
Budget
€600,000
Duration
48 months
Location
Estonia
Type
Services
Market Benchmark
Avg. Winning Price
€100,264
Avg. Bids
2.6
Competition
Low
SME Winners
87%
624 tenders analyzed

Original Tender Description

Sotsiaalministeeriumi valitsemisala asutuste kõnekeskuste teenuse soetamine. Teenus hõlmab erinevate asutuste kõnekeskusi sh veebivestluse (Chat) teenust. Võidakse hankida ka transkribeerimise teenust. Raamlepingu eeldatav maksumus on 600 000 eurot ja maksimaalne võimalik kogumaksumus on 1 miljon eurot (mõlemad summad ilma käibemaksuta).
EU FundedElectronic Submission

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Basic Requirements

  • EU funding compliance required
  • Specific performance conditions apply

Documents

10 documents available with AI summaries

VastavustingimusedPDF
313422_vastavustingimused.pdf -- 10.8 KB

No summary available for this document.

Pakkuja esitab riigihanke alusdokumentidele lisatud vormil pakutavad hinnad kogu...XLS
maksumuse vorm.xlsx -- 14.7 KB

No summary available for this document.

Hindamiskriteeriumid ja hinnatavad näitajadPDF
313422_hindamiskriteeriumid.pdf -- 5.0 KB

No summary available for this document.

Hankepass täiendatavate selgitustegaPDF
313422_hankepass_taiendavate_selgitustega.pdf -- 66.5 KB

No summary available for this document.

Hankelepingu projektDOC
Lisa 1 - Hankelepingu projekt.docx -- 33.0 KB

No summary available for this document.

Lisateave avatud menetlusDOC
Lisateave.docx -- 35.8 KB

No summary available for this document.

Mittefunktsionaalsed nõudedPDF
Mittefunktsionaalsed nõuded.pdf -- 224.9 KB

No summary available for this document.

Raamlepingu projektDOC
Raamlepingu_projekt.docx -- 54.5 KB

No summary available for this document.

Tehniline kirjeldusDOC
Tehniline_kirjeldus.docx -- 76.5 KB

No summary available for this document.

TK Lisa - Kõnekeskuse pakettide sisu ja mahud 2026-2030XLS
TK Lisa - Kõnekeskuse pakettide sisu ja mahud... -- 14.8 KB

No summary available for this document.

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