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Tenders

Provision of social transport service in Põlva and Võru counties

Open
Deadline
12 days left
April 17, 2026
Contract Details
Category
Services
Reference
306964
Value
€1,791,343
Location
Estonia
Published
March 04, 2026
CPV Code
Evaluation Criteria
Cost per vehicle kilometer excluding VAT95%
Hourly rate for passenger escort service excluding VAT5%
Project Timeline

Tender Published

March 04, 2026

Deadline for Questions

April 10, 2026

Submission Deadline

April 17, 2026

Tender Opening

April 06, 2026

Contract Start Date

September 15, 2026

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Budget
€1,791,343
Duration
48 months
Location
Estonia
Type
Services
75
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€472,450
Avg. Bids
2.3
Competition
Low
SME Winners
99%
317 tenders analyzed

Original Tender Description

The purpose of the public procurement is to find a provider of social transport services who will provide social transport services under the conditions set out in the public procurement documents and their annexes throughout the territory of Estonia. The contracting authority will conclude a contract with the successful tender for a vehicle period of 48 months, with the estimated start of service provision from 15.09.2026.
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Win Strategy

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70%
Estimated Win ProbabilityModerate Fit

This tender for social transport services in Põlva and Võru counties prioritizes cost-efficiency with a 95% weighting on vehicle-kilometer cost. A winning strategy will focus on aggressive pricing for vehicle-kilometers while demonstrating robust operational capability and a commitment to social value through enhanced service delivery for special needs clients.

Key Winning Messages

Cost-Leadership in Social Transport: Delivering the most economical vehicle-kilometer rate while maintaining high service standards.

Specialized Care, Seamless Service: Ensuring the highest level of safety and comfort for passengers with special needs through a dedicated and well-equipped fleet.

Operational Excellence and Efficiency: Leveraging optimized logistics to combine trips and maximize resource utilization across Põlva and Võru counties.

Key Opportunities
Leveraging economies of scale for cost reduction on vehicle-kilometers.
Demonstrating superior operational planning for combined trips.
Proactive engagement on social value beyond minimum requirements.
Key Challenges
Achieving the lowest possible cost per vehicle-kilometer while maintaining service quality.

Conduct thorough cost analysis for all variable costs (fuel, maintenance, driver wages) and explore bulk purchasing for consumables. Optimize vehicle utilization through efficient route planning to minimize empty kilometers.

Ensuring all reporting requirements are met accurately and on time.

Implement robust internal processes and software solutions for data collection and report generation. Designate a responsible person for timely submission of all required reports.

Ideal Bidder Profile
An established transport provider with a strong operational base in or near Põlva and Võru counties, possessing a modern, accessible fleet suitable for special needs passengers. The ideal bidder will have a proven track record in efficient route optimization and cost management, capable of leveraging economies of scale to offer competitive pricing.
Key Requirements
Valid transport permits
Suitability of vehicles for transporting passengers with special needs
Accurate and competitive cost per vehicle-kilometer (95% weight)
Accurate and competitive hourly rate for passenger escort service (5% weight)
Compliance with all reporting requirements (monthly reports, problematic trips, cancellations, no-shows)
Hankepass and ESPD submission in correct format
Key Discriminators
A highly optimized, technology-driven route planning system that demonstrably reduces operational costs and travel times.
A fleet specifically adapted and equipped for a wide range of special needs, with highly trained and empathetic drivers/escorts.
A proactive approach to social value, potentially including driver training in disability awareness or partnerships with local community organizations.
Social Value Opportunities
Commit to providing enhanced driver training focused on empathy, communication, and specific needs of passengers with disabilities, going beyond basic requirements.
Propose a pilot program for a feedback mechanism directly from service users to continuously improve service quality and passenger experience.
Explore opportunities for local employment within Põlva and Võru counties to support the local economy.
Bid Focus Areas
Cost per vehicle kilometer excluding VAT95.0%

Aggressively price this component. Conduct a detailed cost breakdown (VORM 3) to identify all possible cost savings. Benchmark against industry standards and aim for the lowest possible rate while ensuring profitability. This is the single most important factor.

Hourly rate for passenger escort service excluding VAT5.0%

Price competitively but realistically. While less weighted, a significantly higher rate could still impact the overall score. Ensure the rate reflects the skill and dedication required of escorts, especially for special needs passengers.

Recommendations6
Aggressively Price Vehicle-Kilometer Cost
CriticalHigh effort

The 95% weighting on vehicle-kilometer cost is paramount. Conduct a granular cost analysis using VORM 3 to identify all possible efficiencies. Aim to be the lowest bidder in this category, even if it means tighter margins, as this will disproportionately impact the overall score.

Significantly increases win probability by maximizing score in the most heavily weighted criterion.
Demonstrate Fleet Suitability for Special Needs
CriticalMed effort

Thoroughly detail the technical specifications of proposed vehicles in the list, emphasizing accessibility features (e.g., ramps, lifts, securement systems) and comfort for passengers with special needs. Highlight any specialized equipment or modifications.

Meets a critical technical requirement and can serve as a differentiator if competitors are less specialized.
Develop Robust Reporting Procedures
HighMed effort

Establish clear internal processes and assign responsibility for accurate and timely completion of all required reports (monthly, problematic trips, cancellations, no-shows). Utilize templates provided and ensure data integrity.

Avoids disqualification or penalties for non-compliance, ensuring a smooth contract execution.
Highlight Logistical Efficiency and Route Optimization
MediumMed effort

Emphasize the bidder's capability to combine trips efficiently across Põlva and Võru counties. Showcase any technology or methodology used for route planning and scheduling that leads to cost savings and improved service delivery.

Aligns with the contracting authority's stated goal of efficient resource utilization and can justify a competitive price.
Propose Enhanced Driver Training for Special Needs
MediumLow effort

Go beyond minimum requirements by proposing comprehensive training for drivers and escorts on handling diverse special needs, communication techniques, and passenger safety protocols. This demonstrates a commitment to the social aspect of the service.

Adds value beyond price, potentially influencing qualitative aspects of evaluation and fostering goodwill.
Thoroughly Review and Complete Hankepass/ESPD
HighHigh effort

Ensure the Hankepass and ESPD (ESPD_v2.0_laiendatud.xml) are completed accurately and in the specified format. Pay close attention to all mandatory fields and confirmations. Errors here can lead to immediate disqualification.

Ensures eligibility and avoids technical rejection of the bid.
Competitive Positioning
Position as the most cost-effective provider without compromising on the specialized care required for social transport. Highlight operational efficiencies that enable this pricing.
Emphasize a deep understanding of the Põlva and Võru county service area and the specific needs of its residents, demonstrating local knowledge and commitment.
Showcase a proactive and transparent approach to reporting and communication, building trust with the contracting authority.

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Requirements & Qualifications

27 requirements across 5 categories

Submission (17)
Mandatory (1)
Compliance (4)
Technical (4)
Financial (1)
SUBMISSION REQUIREMENTS17
--Bidders must submit the Hankepass, which is the company's own confirmation.
--Bidders must submit the ESPD_v2.0_laiendatud.xml (format .xml not supported for AI analysis).
--Bidders must submit the vastavustingimused.pdf, which includes forms for joint tenderers' power of attorney and consent.
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds are detailed in the provided documents.
ELIGIBILITY REQUIREMENTS4
--Bidders must confirm their eligibility using the Hankepass (company's own confirmation) as initial proof instead of certificates issued by authorities or third parties.
--Bidders must adhere to the conditions set by the contracting authority and provide expected answers in the specified format.
--If bidding as a joint tenderer, provide power of attorney and consent forms.
TECHNICAL CAPABILITY REQUIREMENTS4
--The service provider must hold valid transport permits.
--The service provider must be prepared to serve clients with special needs according to the conditions specified in the technical description.
--Bidders must submit a list of vehicles to be used, including their technical specifications and suitability for transporting passengers with special needs.
FINANCIAL REQUIREMENTS1
--No specific financial requirements (e.g., turnover, financial statements) are detailed in the provided documents.

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Documents

15 documents available with AI summaries

VastavustingimusedPDF
306964_vastavustingimused.pdf -- 3.9 KB

This document outlines the conditions required for submitting a bid for the provision of social transport services in Põlva and Võru counties, including power of attorney for joint bidders and consent forms.

HinnapakkumineDOC
VORM 2 Hinnapakkumus.docx -- 20.0 KB

Bidders must submit Form 2, detailing the per-vehicle-kilometer and per-hour passenger escort service rates excluding VAT, to participate in the social transport tender in Põlva and Võru counties.

Veokilomeetri hinna arvestusXLS
VORM 3 Veokilomeetri hinna arvestus.xlsx -- 22.4 KB

Bidders must submit a detailed calculation of the cost per vehicle kilometer, breaking down expenses into variable costs such as fuel, lubricants, and maintenance.

Nõusolek tuginemiseks teise isiku andmetele ja näitajateleDOC
VORM Nõusolek tuginemiseks teise isiku andmet... -- 21.8 KB

This form is a consent to rely on another party's data and indicators in the procurement procedure, necessary for fulfilling qualification requirements.

Hindamiskriteeriumid ja hinnatavad näitajadPDF
306964_hindamiskriteeriumid.pdf -- 3.1 KB

The tender evaluates bids based on the cost per vehicle kilometer and the hourly rate for passenger escort services, with the lowest price receiving the highest score.

Hankepass täiendatavate selgitustegaPDF
306964_hankepass_taiendavate_selgitustega.pdf -- 63.2 KB

The tender passport (ESPD) is a self-declaration by the economic operator, serving as preliminary evidence instead of certificates issued by authorities or third parties, and includes conditions set by the contracting authority and the format of expected responses.

(AD Lisa 2) LepingDOC
(AD Lisa 2) Leping.docx -- 38.2 KB

This document is a framework agreement template for the provision of social transport services, defining the rights and obligations of the contracting authority and the provider for services rendered in Põlva and Võru counties.

Lepingu lisa nr 1 – Kuu aruande vormXLS
Lepingu Lisa 1 Kuu aruande vorm.xlsx -- 104.0 KB

This document is a contract addendum containing a form for submitting a monthly report on the volume of social transport services provided.

Lepingu lisa nr 5 – Kasutatavate sõidukite loeteluDOC
Lepingu lisa 5 Kasutatavate sõidukite loetelu... -- 18.9 KB

The bidder must provide a list of vehicles to be used, including their technical specifications and suitability for transporting passengers with special needs.

Lepingu lisa nr 2 – Probleemsete sõitude aruanneXLS
Raamlepingu lisa 2 Probleemsete soitude aruan... -- 10.5 KB

This document is a report on problematic social transport service trips that must be completed and submitted according to the instructions.

Lepingu lisa nr 3 – Tühistamiste ja tühistamistasude aruanneXLS
Raamlepingu lisa 3 Tuhistamiste ja tuhistamis... -- 12.3 KB

This document outlines the instructions for completing a cancellation and cancellation fee report, required within the framework of the social transport service framework agreement.

Lepingu lisa nr 4 – Mitteilmunud Klientide aruanneXLS
Raamlepingu lisa 4 Mitteilmunud klientide aru... -- 12.0 KB

This document is a report on no-show clients, which is necessary for clarifying contract fulfillment and remuneration.

(AD Lisa 1) Tehniline kirjeldusDOC
RHAD lisa 1 tehniline kirjeldus.docx -- 45.2 KB

The contracting authority seeks a provider for social transport services in Põlva and Võru counties, who must comply with valid transport licenses and be prepared to serve clients with special needs according to the conditions set out in the technical specification.

AD – Juhend pakkujateleDOC
RHAD üldosa.docx -- 31.1 KB

This guide explains to bidders the public procurement terms, submission requirements, and qualification criteria for providing social transport services in Põlva and Võru counties.

Tehniline kirjeldus Lisa 2XLS
Tehniline kirjeldus Lisa 2.xlsx -- 13.5 KB

This document outlines the technical requirements for providing social transport services, including the monthly volume of stretcher passenger transport in Põlva and Võru counties.

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75
Good

Tender Quality Score

This tender for social transport services is generally well-structured with clear requirements and a reasonable timeline. However, it lacks explicit sustainability considerations and some documentation formats are not ideal for automated analysis.

Score Breakdown

Legal Compliance75/100

The tender adheres to standard legal requirements for public procurement, including a clear CPV code and a defined procedure. Deadlines appear reasonable given the scope. No immediate regulatory compliance issues are flagged, though the absence of explicit dispute history is noted.

Clarity80/100

The description of the service and the overall objective is clear. Requirements are documented across various files, and evaluation criteria are specified with relative weighting. Conditions for participation are generally well-defined.

Completeness70/100

Most basic information is present, including estimated value, duration, and contract start date. However, the value is classified, which slightly reduces transparency. A significant number of documents are attached, but the reliance on multiple separate files for requirements can be cumbersome.

Fairness85/100

The tender allows for reliance on other entities' data, promoting broader participation. The value is disclosed (though classified). The requirement for a single carrier is justified by efficiency arguments, which is a positive aspect. E-procurement is utilized.

Practicality65/100

E-submission is mandated, which is positive. However, the reliance on multiple specific document formats (e.g., .xml not supported for AI analysis) and the need to download and review numerous separate files can reduce overall practicality for bidders.

Data Consistency90/100

Key fields such as title, reference, organization, and dates are populated logically. The tender status and lack of suspension or disputes contribute to good data consistency.

Sustainability50/100

The tender mentions 'Social Criteria' as a characteristic, which is a positive step. However, there are no explicit mentions of green procurement, innovation, or EU funding, which limits its sustainability score.

Strengths

Clear service description and objective
Mandatory e-submission and e-procurement
Justified single-carrier approach for efficiency
Detailed breakdown of submission requirements and forms

Concerns

Value classified, reducing full transparency
Reliance on multiple separate documents for requirements
Lack of explicit green procurement or innovation focus
Some document formats not ideal for automated analysis

Recommendations

1. Consider providing a consolidated document for all requirements to improve bidder efficiency.
2. Incorporate specific green procurement or innovation criteria in future tenders to enhance sustainability scores.

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