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This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
March 10, 2023
Contract Details
Category
Restricted Procedure
Reference
009929-2023
Value
£1,500,000
Location
West Midlands, United Kingdom
Published
April 19, 2026
Organization
Dudley MBC
CPV Code
Project Timeline

Tender Published

April 05, 2023

Deadline for Questions

March 03, 2023

Submission Deadline

March 10, 2023

View Original
Budget
£1,500,000
Duration
Not specified
Location
West Midlands
Type
Restricted Procedure

Original Tender Description

Dudley Council was seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council was seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, • be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service and streamline our processes.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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