Tenders

Kliendihaldustarkvara (e-toimik) haldus ja arendus

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Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
October 03, 2025
Contract Details
Category
Services
Reference
300326
Value
€50,000
Location
Estonia
Published
September 22, 2025
Organization
CPV Code
Project Timeline

Tender Published

September 22, 2025

Deadline for Questions

September 26, 2025

Submission Deadline

October 03, 2025

Tender Opening

October 03, 2025

Contract Start Date

October 23, 2025

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Budget
€50,000
Duration
12 months
Location
Estonia
Type
Services
Market Benchmark
Avg. Winning Price
€187,707
Avg. Bids
2.0
Competition
Low
SME Winners
89%
1,029 tenders analyzed

Original Tender Description

Hanke eesmärk on leida koostööpartner, kes osutab AS Hoolekandeteenustele kliendihaldustarkvara (e-toimik) hooldus- ja arendusteenuseid.
Electronic Submission

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Requirements & Qualifications

28 requirements across 5 categories

Submission (6)
Mandatory (5)
Compliance (7)
Technical (6)
Financial (4)
SUBMISSION REQUIREMENTS6
--Submit bid entirely in Estonian language
--File offer only via Estonian e-procurement portal
--Include consortium-authorisation letter if bidding jointly
MANDATORY QUALIFICATIONS5
--Provide proof of no tax arrears (document issued by Estonian Tax & Customs)
--Demonstrate completion of ≥1 Odoo-platform software maintenance/development contract(s) worth ≥€30k within the last 3 years
--Provide client references for above contract(s)
COMPLIANCE REQUIREMENTS7
--Accept all tender terms without reservation
--Sign services agreement based on procurement documents plus bidder’s own offer
--Guarantee 24×7 support availability for the system
TECHNICAL REQUIREMENTS6
--Demonstrate proven mastery of Odoo 14 / Python / PostgreSQL stack
--Show experience hosting Odoo in Docker on Rocky Linux
--Confirm ability to handle specified client-data structure (mandatory: client name, personal ID with validation; optional: client number, services, care plan location)
FINANCIAL REQUIREMENTS4
--Bid total cost for 12 months of maintenance + 240 h development
--Understand award is 100% price-based (lowest compliant bid wins)
--Ensure quoted price covers all hosting, support, and development expenses

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Documents

7 documents available with AI summaries

VastavustingimusedPDF
300326_vastavustingimused.pdf -- 6.1 KB

This compliance document only confirms that bidders must accept all tender terms without reservation, submit pricing in the mandated structure, provide a consortium-authorisation letter if bidding jointly, and certify that Russian-linked subcontractors/tier-1 suppliers will account for ≤10 % of contract value—no technical qualifications, experience thresholds or award criteria are disclosed.

Hindamiskriteeriumid ja hinnatavad näitajadPDF
300326_hindamiskriteeriumid.pdf -- 2.9 KB

This is a 100% price-based tender (lowest bid wins) for mandatory 12-month maintenance and 240 hours of development of a client-management software (e-toimik) for AS Hoolekandeteenused—bid only if you can quote the lowest total cost for these fixed quantities and have proven experience in Estonian social-care software support.

Kõrvaldamise alused ja kvalifitseerimistingimusedPDF
300326_korvaldamise_alused_ja_kvalifitseerimi... -- 9.3 KB

Mandatory requirement: prove no tax arrears and show ≥€30k Odoo-platform software maintenance/development contract(s) completed within the last 3 years—bid only if you can document both.

Lisa 1 Tehniline kirjeldusDOC
Lisa1_Tehniline_kirjeldus.docx -- 43.0 KB

This is a mandatory maintenance-and-evolution tender for an existing 1,000-user social-care case-management system (Odoo 14 / Python / PostgreSQL) that bidders can only win if they already master the listed stack, can take over Docker-based hosting on Rocky Linux, guarantee 24×7 support and nightly backups, and show proven experience integrating Odoo with on-premise Active Directory.

Lisa 2_Kliendihaldustarkvara lepingu projektDOC
Lisa 2_Kliendihaldustarkvara (e-toimik) ha.do... -- 38.0 KB

This draft contract (for tender 300326) merely establishes that the winning bidder must sign a services agreement whose binding terms will be the procurement documents plus the bidder’s own offer—no specific technical obligations, mandatory qualifications or evaluation criteria are stated here.

Lisa 3 tarkvara kirjeldusDOC
Lisa 3 tarkvara kirjeldus.docx -- 43.5 KB

This document only describes the client-data structure (mandatory fields: client name, personal ID with validation; optional: client number, services, care plan location, etc.) that the future software maintenance & development partner must already be able to handle—no selection criteria, volumes, or required supplier qualifications are given, so bidders must wait for the full tender dossier to decide.

Pakkumuse esitamise ettepanekDOC
Pakkumuse_esitamise_ettepanek.docx -- 31.2 KB

AS Hoolekandeteenused seeks a 12-month partner to maintain and develop its proprietary “e-toimik” client-management software; bids must be submitted entirely in Estonian via the e-procurement portal, no lots or alternative solutions are allowed, and all mandatory technical requirements are detailed in the separate Technical Description (Annex 1) that must be reviewed before deciding to bid.

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