Tenders

Palmprint skännerite tootetugi

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
October 31, 2025
Contract Details
Category
Services
Reference
299901
Value
€150,000
Location
Estonia
Published
September 30, 2025
CPV Code
Project Timeline

Tender Published

September 30, 2025

Deadline for Questions

October 24, 2025

Submission Deadline

October 31, 2025

Tender Opening

October 31, 2025

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Budget
€150,000
Duration
48 months
Location
Estonia
Type
Services
Market Benchmark
Avg. Winning Price
€187,707
Avg. Bids
2.0
Competition
Low
SME Winners
89%
1,029 tenders analyzed

Original Tender Description

Raamlepingu esemeks on tootetoe tellimine Realscan FC palmprint skänneritele. Tellimuste täitmine toimub raamlepingu alusel sõlmtud hankelepingute alusel.
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Requirements & Qualifications

24 requirements across 5 categories

Submission (5)
Mandatory (5)
Compliance (5)
Technical (5)
Financial (4)
SUBMISSION REQUIREMENTS5
--– Complete and sign ESPD (version 2.0 extended) plus all annexes.
--– Submit signed draft framework contract with no commercial deviations.
--– Include OEM authorisation letter, reference letters, insurance certificates and financial statements in one PDF.
MANDATORY QUALIFICATIONS5
--– Be an authorised Realscan FC maintenance partner (proof from OEM required).
--– Demonstrate at least one prior contract for Realscan FC hardware break-fix services (client reference letter mandatory).
--– Hold ISO 9001 or equivalent quality-management certificate valid at submission date.
COMPLIANCE REQUIREMENTS5
--– Accept a single-supplier 48-month framework agreement (no subcontracting of core service).
--– Commit to nationwide on-site response within the time-frame stated in the draft framework (insert exact SLA when document readable).
--– Follow SMIT general terms for public-sector IT contracts (Lisa 11) without reservation.
TECHNICAL REQUIREMENTS5
--– Maintain local spare-part stock for Realscan FC scanners sufficient for 4-year lifecycle.
--– Guarantee fault-removal and technical consultancy that restores hardware to OEM specifications.
--– Supply 24/7 help-desk with escalation path to L2/L3 Realscan specialists.
FINANCIAL REQUIREMENTS4
--– Annual turnover ≥ €150 000 for each of the last 2 financial years (audited statements).
--– Provide proof of professional-indemnity and product-liability insurance covering €200 000 per claim (or value stated in draft contract).
--– Offer fixed price list for labour, travel and spare parts for entire 48-month period.

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Documents

8 documents available with AI summaries

VastavustingimusedPDF
299901_vastavustingimused.pdf -- 10.0 KB

Business Summary: This mandatory hardware maintenance tender requires a single-source framework agreement for Realscan FC palmprint scanner product support services - while specific qualifications aren't visible due to PDF extraction issues, companies should have proven biometric scanner maintenance capabilities and be prepared to provide sole supplier services to Estonia's Ministry of Interior IT Center.

Hankepass rahvusvahelises formaadis (ESPD) v2.0 laiendatudXML
299901_ESPD_v2.0_laiendatud.xml -- 265.3 KB

ESPD (hankepassi) laiendatud vorm 2.0, mida kõik hankele kandideerivad ettevõtted peavad täitma ja esitama.

Hindamiskriteeriumid ja hinnatavad näitajadPDF
299901_hindamiskriteeriumid.pdf -- 2.9 KB

Unable to extract the PDF’s evaluation criteria, the document merely confirms that the Estonian Ministry of Interior’s IT Centre will award a single-supplier framework contract for mandatory Realscan FC palmprint-scanner product-support services, so bidders must already be authorised Realscan maintenance partners able to guarantee nationwide hardware fault-removal and technical-consultancy coverage.

Hankepass täiendatavate selgitustegaPDF
299901_hankepass_taiendavate_selgitustega.pdf -- 66.6 KB

The available information indicates this is a single-supplier framework tender by the Estonian Ministry of Interior's IT Center for Realscan FC palmprint scanner product support services (hardware troubleshooting consultancy), with no text extractable from the qualification document to confirm mandatory requirements or specific bidder qualifications.

SMIT käsunduslepingute üldtingimusedPDF
Lisa 11 SMIT kasunduslepingute uldtingimused.... -- 190.5 KB

Single-supplier framework agreement (no lotting) for mandatory post-warranty product-support and fault-removal services on Realscan FC palmprint scanners; bidder must be able to service the exact Realscan FC hardware and commit to volume-based savings under a single-provider model.

Pakkumuse esitamise ettepanekPDF
Pakkumuse esitamise ettepanek.pdf -- 373.4 KB

Document unreadable: no extractable text from tender_doc_18582648.pdf – treat as a placeholder until the Realscan FC palmprint-scanner product-support framework tender (procurement type T, single-supplier, no lots) is re-published in an accessible format.

Raam- ja hankelepingu projektPDF
Raam- ja hankelepingu projekt.pdf -- 640.5 KB

Single-supplier framework tender by Estonia's Interior Ministry IT Centre for mandatory post-warranty product support (break-fix and advisory) of Realscan FC palmprint scanners; bidders must prove prior Realscan hardware maintenance experience and country-wide on-site service capability, with award based on lowest compliant price—bid only if you can service the entire scanner fleet solo under one nationwide contract.

Ühispakkujate volikirja vormDOC
Uhispakkujate volikirja vorm.docx -- 17.7 KB

The document is only a blank form for the letter of authorisation that joint bidders must submit, so it contains no tender requirements, qualifications or evaluation criteria—companies must look elsewhere to decide whether to bid on the palm-print scanner support framework contract.

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