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Provision of Station response officers for various SWR stations

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Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
January 18, 2023
Contract Details
Category
Restricted Procedure
Reference
015478-2023
Value
£361,090
Location
London, United Kingdom
Published
April 20, 2026
CPV Code
Project Timeline

Tender Published

May 31, 2023

Deadline for Questions

January 11, 2023

Submission Deadline

January 18, 2023

Budget
£361,090
Duration
Not specified
Location
London
Type
Restricted Procedure

Original Tender Description

Anti-social disorder related incidents on the SWR network have been rising in the last year and form a large majority of the external delay minutes attributed to SWR in the delay validation process. The Intention is to place a (agency/contractor) Task Force personnel at several key locations, at times when historical evidence shows the most disorder incidents have taken place. These personnel will be tasked with assisting SWR colleagues in deescalating anti-social behaviour on trains and stations in order to reduce delays or potential delays to SWR train services. Agency staff will be required to hold a SIA badge license and may rarely from time to time be required to physically remove customers only if necessary. Day of Operation - Thursday - Sunday Hours of Operation - 1700hrs to 0100hrs Home Stations 1. Waterloo 2. Clapham Junction 3. Woking 4. Surbiton 5. Guildford Page 4 to 8 6. Basingstoke May be required to move to an alternative location

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  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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