Tenders

Kõnekeskuse lahendus Eesti Post'ile ja tütarettevõtetele

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Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
April 29, 2024
Contract Details
Category
Services
Reference
275850
Value
€714,600
Location
Estonia
Published
March 19, 2024
Organization
Aktsiaselts Eesti Post
CPV Code
Project Timeline

Tender Published

March 19, 2024

Deadline for Questions

April 22, 2024

Submission Deadline

April 29, 2024

Tender Opening

April 29, 2024

Contract Start Date

June 21, 2024

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View Original
Budget
€714,600
Duration
60 months
Location
Estonia
Type
Services
Market Benchmark
Avg. Winning Price
€169,435
Avg. Bids
1.6
Competition
Low
SME Winners
28%
77 tenders analyzed

Original Tender Description

Hankija soovib kliendikontaktide teenindamiseks rentida hääl- ja vestlusringi chatbot lahendusega kõnekeskuse teenust. Lahendus peaks sisaldama häälkõnede ja vestluste haldamist, järjekordade haldamist, vastavat statistikat, kõnede salvestamist ja kõnekeskuse tarkvara administreerimist. Hankija soovib ka süsteemi hooldust ja tuge küsitud lahendusele funktsionaalsetes nõuetes kirjeldatud funktsionaalsuse piires.
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Basic Requirements

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