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Tenders

Gesture of Goodwill Platform/ App

Open
Deadline
3 days left
May 15, 2026
Contract Details
Category
Other
Reference
040344-2026
Value
£115,200
Location
North West England, United Kingdom
Published
May 04, 2026
CPV Code
Project Timeline

Tender Published

May 01, 2026

Deadline for Questions

May 08, 2026

Submission Deadline

May 15, 2026

Contract Start Date

September 30, 2026

View Original
Budget
£115,200
Duration
36 months
Location
North West England
Type
Other

Original Tender Description

TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations. The system allows colleagues to issue goodwill gestures to customers at the point of interaction. While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting. TPT is therefore seeking to understand what improved functionality and capability may be available within the market. Further information can be found within the PME Information pack.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
040344-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
040344-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
040344-2026_official.pdf

No summary available for this document.

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