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Tenders

Unified Communications

Open
Deadline
30 days left
August 10, 2026
Contract Details
Category
Open Procedure
Reference
063060-2026
Value
£1,058,400
Location
Wales, United Kingdom
Published
July 03, 2026
CPV Code
Project Timeline

Tender Published

July 06, 2026

Deadline for Questions

August 03, 2026

Submission Deadline

August 10, 2026

Contract Start Date

September 27, 2026

View Original
Budget
£1,058,400
Duration
36 months
Location
Wales
Type
Open Procedure

Original Tender Description

Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform. This contract will support Hafod's digital transformation and transition away from traditional PSTN/ISDN infrastructure. Key Requirements Include: Core UC Services: Cloud/IP telephony, voice call packages, DDI management, and cross-device collaboration (voice, video, messaging on mobile, laptop, and tablet) utilizing existing WAN. Integrations: Full integration with Microsoft 365 tenancy and Civica Cx (SaaS CRM). Contact Centre Functionality: Omnichannel features including Automated Call Distribution (ACD), Intelligent Contact Routing (ICR/IVR) with speech recognition, administrative reporting tools, and call recording/quality management solutions. Hardware & Support: Supply of supporting hardware, transformation/migration support, and ongoing maintenance. Contract Duration: 3 years initially, with options to extend by up to 3 further periods of 2 years each (2+2+2), up to a maximum total duration of 9 years. Estimated Contract Start Date: 28th September 2026. Terms: Contract will be awarded under Hafod Standard Terms and Conditions for Services (Schedule 6). Bidders may submit proposed amendments for consideration.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
063060-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
063060-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
063060-2026_official.pdf

No summary available for this document.

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