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Royal Mail Quality of Service Audits

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
May 02, 2023
Contract Details
Category
Open Procedure
Reference
014201-2023
Value
£470,000
Location
London, United Kingdom
Published
April 13, 2026
Organization
OFCOM
CPV Code
Project Timeline

Tender Published

May 18, 2023

Deadline for Questions

April 25, 2023

Submission Deadline

May 02, 2023

View Original
Budget
£470,000
Duration
Not specified
Location
London
Type
Open Procedure

Original Tender Description

Ofcom is the communications regulator in the UK. We regulate the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate. Ofcom operates under a number of Acts of Parliament. In accordance with Ofcom’s functions under the Postal Services Act 2011, Ofcom has imposed a Designated Universal Service Provider Condition (DUSP Condition) on Royal Mail Group Limited (Royal Mail). Among other things, this condition imposes certain Quality of Service standards on Royal Mail in connection with its provision of the Universal Postal Service. These standards include, for example, delivering: • 93% of first class letters within one working day; • 98.5% of second class letters within three working days; • 99% of special delivery letters by 1pm one working day after collection; and • Within certain postcode areas, 91.5% of first class letters within one working day Ofcom has a requirement for the monitoring of Royal Mail’s Quality of Service performance to be audited in line with the specifications of Standards EN 13850:2020 (E) and EN 14508:2016 (E). The audit would involve critically assessing Royal Mail’s testing methodology for monitoring its performance in respect of the measurement of the transit time of end-to-end services for single piece priority (First Class stamped and metered) mail and non-priority (Second Class stamped and metered) mail, in line with the Standards.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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