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CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

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Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
March 11, 2021
Contract Details
Category
Restricted Procedure
Reference
022332-2021
Value
£1,909,030
Location
Derbyshire and Nottinghamshire, United Kingdom
Published
April 13, 2026
CPV Code
Project Timeline

Tender Published

September 08, 2021

Deadline for Questions

March 04, 2021

Submission Deadline

March 11, 2021

View Original
Budget
£1,909,030
Duration
Not specified
Location
Derbyshire and Nottinghamshire
Type
Restricted Procedure

Original Tender Description

Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a “single source of truth” for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council’s payment system. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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