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CONTRACT AWARD: The Provision of a CRM and MDM Solution

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Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
February 13, 2023
Contract Details
Category
Open Procedure
Reference
004505-2023
Value
£693,000
Location
Outer London - East and North East, United Kingdom
Published
April 19, 2026
CPV Code
Project Timeline

Tender Published

February 14, 2023

Deadline for Questions

February 06, 2023

Submission Deadline

February 13, 2023

View Original
Budget
£693,000
Duration
Not specified
Location
Outer London - East and North East
Type
Open Procedure

Original Tender Description

The Contract is for the provision of a corporate, modern Customer Relationship Platform (CRM) that supports the Council’s vision of a “Customer First” culture. The Council's vision is to give residents more free time by making everything they do with the Council faster and easier. We need modern tools to achieve this, harnessing the power of Master Data Management (MDM) to enable a ‘single view of the customer’ and integrate with existing Line of Business systems. This cloud hosted system will provide rich, unfettered data to help promote the seamless digital journey from the Buckinghamshire Council website. The solution includes (but is not be limited to) the following: hosting, licensing, maintenance, upgrades, reporting, consultancy, customisation, configuration, database administration, data cleansing, data migration, Implementation, initial training, ongoing support.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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