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ICT-supported communication services citizen dialogue

Open
Deadline
30 days left
September 21, 2026
Contract Details
Category
Other
Reference
ocds-mnwr74-7a43cde4-e8d4-4473-a581-0064fd691e52
Value
€600,000
Location
DE300, Germany
Published
August 15, 2026
CPV Code
Project Timeline

Tender Published

August 20, 2026

Deadline for Questions

September 14, 2026

Submission Deadline

September 21, 2026

Budget
€600,000
Duration
Not specified
Location
DE300
Type
Other

Original Tender Description

Der AN unterstützt den AG bei der Kommunikation mit Bürgern (Bürgerdialog) und anderen Zielgruppen zu Themen, die in die Zuständigkeit des BMWE fallen mit Hilfe von Hotlines und über die allgemeine Behördennummer 115. Der AN nimmt alle „Inboundgespräche“ (eingehende Anrufe) der Hotlines und die weitergeleiteten Anrufe der einheitlichen Behördennummer 115 (2nd Level) entgegen. Diese sind professionell (schnell, verständlich, höflich) und mit qualitativ hochwertiger Beratungstiefe (kompetent, inha

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

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Vergabeunterlagen (evergabe-online.de (Bund))DOC

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