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Tenders

Service Quality Inspections and System

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
July 30, 2026
Contract Details
Category
Other
Reference
060946-2026
Value
£660,000
Location
East of England, United Kingdom
Published
July 31, 2026
Organization
GA TRAINS LIMITED
CPV Code
Project Timeline

Tender Published

June 29, 2026

Deadline for Questions

July 23, 2026

Submission Deadline

July 30, 2026

Contract Start Date

March 31, 2027

View Original
Budget
£660,000
Duration
24 months
Location
East of England
Type
Other

Original Tender Description

GA Trains Limited intends to undertake an open tender for the provision of a comprehensive and independent Service Quality audit programme. This programme will deliver consistent and objective assessments of stations and train services against defined standards and criteria. As part of this procurement, GA is also seeking a technology-enabled solution to support the efficient capture, reporting, and management of audit findings. The solution must integrate with GA's contractor management systems, enabling the timely resolution of identified issues and supporting effective, ongoing performance monitoring. The appointed (sole) supplier will be responsible for generating reliable performance insights that drive continuous improvement, enhance the overall customer experience, and provide assurance that Service Quality standards are consistently achieved.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
060946-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
060946-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
060946-2026_official.pdf

No summary available for this document.

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Quality Score

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