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Tenders

2023_Global - Think Customer

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
June 06, 2023
Contract Details
Category
Open Procedure
Reference
019170-2023
Value
£1,942,605
Location
United Kingdom
Published
April 19, 2026
Organization
British Council
CPV Code
Project Timeline

Tender Published

July 05, 2023

Deadline for Questions

May 30, 2023

Submission Deadline

June 06, 2023

View Original
Budget
£1,942,605
Duration
Not specified
Location
United Kingdom
Type
Open Procedure

Original Tender Description

The British Council recognises the changes in customer behaviours and expectations which have accelerated further during the pandemic, with many customers now expecting more digital services, self-service options and hybrid learning incorporating online and classroom-based learning. Whilst the British Council was able to respond quickly by launching new digital learning services, there remain gaps in the overall customer journey. The tender is divided into two lots. Potential suppliers may bid for one or both lots.LOT 1 - Realising business performance through customer centricity. The supplier will help British Council to define a future customer experience vision and implement the transformation required to achieve it.LOT 2 - Building a high performing sales and customer service function. The supplier will support British Council to evaluate the current sales and service model, co-design and then support the implementation of the future operating model.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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