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Supply of CRM Software and Configuration Services to Support Transformation of Student Acquisition

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
June 30, 2022
Contract Details
Category
Restricted Procedure
Reference
018704-2022
Value
£4,500,000
Location
West Midlands, United Kingdom
Published
April 20, 2026
CPV Code
Project Timeline

Tender Published

July 08, 2022

Deadline for Questions

June 23, 2022

Submission Deadline

June 30, 2022

View Original
Budget
£4,500,000
Duration
Not specified
Location
West Midlands
Type
Restricted Procedure

Original Tender Description

UOB invites tenders for supply of CRM software and configuration services to support the transformation of the student acquisition process. The solution will replace technology used to support student attraction, application, and conversion activities across the entire education portfolio. At the heart of our ambition lies a desire to take full advantage of the latest marketing and process automation opportunities available within a modern CRM solution while also providing our staff and prospective students an efficient and effective user experience. Key areas of activity included within the scope include marketing, campaigns, events, stakeholder engagement, enquiry management, application processing and admissions. It is envisaged that the University will create an internal product team to work alongside the successful supplier to roll out and continually iterate upon an initial configuration of a solution that has the potential to become an institution wide CRM platform.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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