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Tenders

Contact Center and Operator 2026

Open
Deadline
47 days left
August 28, 2026
Contract Details
Category
Other
Reference
40117-01
Value
Not disclosed
Location
CH040, Switzerland
Published
July 05, 2026
CPV Code
Project Timeline

Tender Published

July 02, 2026

Deadline for Questions

August 21, 2026

Submission Deadline

August 28, 2026

Budget
Not disclosed
Duration
Not specified
Location
CH040
Type
Other

Original Tender Description

<p>Mit dieser Ausschreibung evaluiert die Stadt Zürich, vertreten durch die Dienstabteilung Organisation und Informatik (OIZ), nachfolgend Auftraggeberin genannt, einen Systemintegrator für zeitgemässe Contact Center- und Vermittlerlösungen auf Basis der derzeit bei OIZ genutzten Microsoft Teams Telefonie. Die Auftraggeberin beabsichtigt, einen Vertrag mit einer Laufzeit von fünf Jahren abzuschliessen, mit einer einseitigen Option auf Verlängerung um weitere zwei Jahre.</p>

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

2 documents available with AI summaries

Ausschreibungsunterlagen / Documents d'appel d'offresDOC

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Publikation simap.ch / Publication simap.chDOC

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