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TD2048 - Service Level Agreement to support the Insight Led Council platform

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
August 29, 2023
Contract Details
Category
Restricted Procedure
Reference
025431-2023
Value
£43,200
Location
Derbyshire and Nottinghamshire, United Kingdom
Published
May 14, 2026
Organization
DERBY CITY COUNCIL
CPV Code
Project Timeline

Tender Published

August 30, 2023

Deadline for Questions

August 22, 2023

Submission Deadline

August 29, 2023

View Original
Budget
£43,200
Duration
Not specified
Location
Derbyshire and Nottinghamshire
Type
Restricted Procedure

Original Tender Description

12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days. To provide a Service Level Agreement to support the Insight Led Council platform: • Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions) • Minor corrective ILC changes to ILC solution / minor defects • Knowledge transfer & Training • Data retention and Archiving • To provide service pack days to support with change requests or project work to develop the product.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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