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Tenders

360 Tenant Experience Portal

Open
Deadline
63 days left
May 30, 2026
Contract Details
Category
Other
Reference
027732-2026
Value
Not disclosed
Location
North East England, United Kingdom
Published
March 20, 2026
CPV Code
Project Timeline

Tender Published

March 26, 2026

Deadline for Questions

May 23, 2026

Submission Deadline

May 30, 2026

Contract Start Date

April 30, 2027

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Budget
Not disclosed
Duration
48 months
Location
North East England
Type
Other
75
Quality Score/100
Good

Original Tender Description

Help us build the 360° Tenant Experience Portal. We are looking to create a secure, integrated, self-service platform that would deliver our vision of seamless, transparent, and efficient services that keep customers happy and engaged, cementing our position as a trusted, go-to housing association. Thirteen is seeking early discussions with suppliers capable of developing this transformational platform.

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Requirements & Qualifications

31 requirements across 5 categories

Submission (3)
Mandatory (1)
Compliance (10)
Technical (16)
Financial (1)
SUBMISSION REQUIREMENTS3
--Register interest by providing examples of similar functionality delivered.
--Where possible, include links or demonstrations for review.
--Email registration to procurement@thirteengroup.co.uk.
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds are detailed in the provided text.
ELIGIBILITY REQUIREMENTS10
--Suppliers must have experience in developing large-scale portals.
--Suppliers must have experience in secure integrations.
--Suppliers must have experience in accessible solutions for the public sector.
TECHNICAL CAPABILITY REQUIREMENTS16
--Ability to build a secure, integrated, self-service platform.
--Ability to deliver seamless, transparent, and efficient services.
--Ability to integrate with a rich integration landscape.
FINANCIAL REQUIREMENTS1
--No specific financial requirements are detailed in the provided text.

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Documents

No processed documents available for this tender.

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75
Good

Tender Quality Score

This tender is in the planning stage, offering a good level of detail on requirements and technical capabilities. However, it lacks crucial information regarding evaluation criteria and financial details, impacting its completeness and practicality.

Score Breakdown

Legal Compliance75/100

The tender is in a planning phase, which inherently limits its formal legal standing. However, the presence of a CPV code and a clear organization name suggests a structured approach. The absence of specified evaluation criteria and a missing reveal date are minor concerns at this early stage. The deadline appears reasonable given the planning status.

Missing reveal date
No evaluation criteria specified
Clarity80/100

The description of the '360 Tenant Experience Portal' is comprehensive, detailing the vision, desired outcomes, and specific functionalities. The AI-driven capabilities and integration requirements are clearly articulated. The 'Who should respond' section provides good guidance on the expected supplier profile.

Completeness70/100

While the tender provides a detailed description of the project and its requirements, it is incomplete due to the absence of the estimated value, specific evaluation criteria, and the actual tender documents. The financial information is classified, and no document content is available for review.

Estimated Value: Not disclosed
No document content available
Fairness85/100

The tender promotes fairness by clearly outlining the desired capabilities and experience, inviting early discussions, and encouraging suppliers to share their ideas. The criteria for responding are objective, focusing on demonstrated experience and technological capabilities. The lack of disclosed value is a minor detractor, but the overall approach is collaborative.

Practicality65/100

The tender is in a planning phase, so e-submission is not yet applicable. The contract start date and duration are specified. However, financing information is not disclosed, and the lack of available tender documents limits immediate practical assessment. The submission method is via email, which is functional but not a dedicated e-procurement portal.

No e-submission
Financing information not disclosed
Data Consistency90/100

Key fields such as title, reference, organization, CPV code, and timeline details are populated. The status is 'planning', which is consistent with the lack of formal submission procedures. There are no reported disputes or suspensions, indicating a stable planning phase.

Sustainability50/100

The tender mentions 'robust standards' like GDPR and WCAG, and aims for inclusive content and multilingual needs, which touch upon social and accessibility aspects. However, there is no explicit mention of green procurement, specific social value commitments, or explicit innovation funding, limiting its sustainability score.

No explicit green procurement mentioned
No explicit social value criteria

Strengths

Detailed project description and requirements
Clear articulation of technical capabilities and desired outcomes
Emphasis on collaboration and supplier input
Inclusion of AI and emerging technologies

Concerns

Estimated value not disclosed
Lack of specified evaluation criteria
No tender documents available for review
Planning stage limits formal process assessment

Recommendations

1. Specify evaluation criteria to guide potential bidders.
2. Disclose the estimated value to provide a clearer financial context.
3. Publish the full tender documentation as soon as it becomes available.

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