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Tenders

NPTC - Unified Communications

Open
Deadline
17 days left
June 30, 2026
Contract Details
Category
Open Procedure
Reference
053227-2026
Value
£503,999
Location
United Kingdom
Published
June 05, 2026
Organization
NPTC Group of Colleges
CPV Code
Project Timeline

Tender Published

June 05, 2026

Deadline for Questions

June 23, 2026

Submission Deadline

June 30, 2026

Contract Start Date

May 12, 2027

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View Original
Budget
£503,999
Duration
36 months
Location
United Kingdom
Type
Open Procedure

Original Tender Description

At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations. Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution. The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses. AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables. The NPTC are seeking to publish a competitive tender for a Unified Communications.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
053227-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
053227-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
053227-2026_official.pdf

No summary available for this document.

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