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Tenders

Alarm Receiving Centre Call Handling System

Open
Deadline
50 days left
October 02, 2026
Contract Details
Category
Restricted Procedure
Reference
075832-2026
Value
£2,400,000
Location
Bedfordshire and Hertfordshire, United Kingdom
Published
August 06, 2026
CPV Code
Project Timeline

Tender Published

August 10, 2026

Deadline for Questions

September 25, 2026

Submission Deadline

October 02, 2026

Contract Start Date

March 15, 2027

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View Original
Budget
£2,400,000
Duration
60 months
Location
Bedfordshire and Hertfordshire
Type
Restricted Procedure

Original Tender Description

This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement. The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at:
 Supply Hertfordshire Electronic Tendering Site - Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required. For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
075832-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
075832-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
075832-2026_official.pdf

No summary available for this document.

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