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Tenders

Call center services

Open
Deadline
54 days left
June 08, 2026
Contract Details
Category
Other
Reference
581193
Value
€38,400,000
Location
Netherlands
Published
April 08, 2026
CPV Code
Project Timeline

Tender Published

April 11, 2026

Deadline for Questions

June 01, 2026

Submission Deadline

June 08, 2026

View Original
Budget
€38,400,000
Duration
Not specified
Location
Netherlands
Type
Other

Original Tender Description

The Legal Aid Office (hereinafter: “the Legal Aid Office” or “Client”) intends to launch a European tender to conclude an agreement with one party for call center services. The main objective of the Legal Aid Office is to provide accessible legal assistance. The Legal Aid Office does this, among other things, by telephone. The citizen seeking legal aid receives – via a free number – access to timely and customer-oriented telephone support, with continuous
EU Funded

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Basic Requirements

  • EU funding compliance required

Documents

16 documents available with AI summaries

TN581193 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardreg...DOC
TN581193 - EF16 Aankondiging van een opdracht... -- 210.9 KB

No summary available for this document.

Bijlage 10 - Uniform Europees Aanbestedingsdocument (UEA) 1v0DOC
Bijlage 10 - Uniform Europees Aanbestedingsdo... -- 573.7 KB

No summary available for this document.

Bijlage 11 - Verklaring sanctiepakket Russische partijen 1v0DOC
Bijlage 11 - Verklaring sanctiepakket Russisc... -- 62.7 KB

No summary available for this document.

Bijlage 12 - Uitvoeringsverklaring onderaannemer 1v0DOC
Bijlage 12 - Uitvoeringsverklaring onderaanne... -- 77.1 KB

No summary available for this document.

Bijlage 13 - Referentieformulier kerncompetenties 1v0DOC
Bijlage 13 - Referentieformulier kerncompeten... -- 66.9 KB

No summary available for this document.

Bijlage 14 - Prijzenblad 1v0DOC
Bijlage 14 - Prijzenblad 1v0 -- 37.9 KB

No summary available for this document.

Bijlage 1 - Trots op wat we doen 1v0DOC
Bijlage 1 - Trots op wat we doen 1v0 -- 70.9 KB

No summary available for this document.

Bijlage 2 - hJL Callcenterdiensten conceptovereenkomst 1v0DOC
Bijlage 2 - hJL Callcenterdiensten conceptove... -- 66.6 KB

No summary available for this document.

Bijlage 3 - ARVODI-2025 1v0DOC
Bijlage 3 - ARVODI-2025 1v0 -- 173.2 KB

No summary available for this document.

Bijlage 4 - Social Return bouwblokken methode (extern) 1v0DOC
Bijlage 4 - Social Return bouwblokken methode... -- 364.7 KB

No summary available for this document.

Bijlage 5 - (Concept) Wachtkamerovereenkomst Callcenterdiensten 1v0DOC
Bijlage 5 - (Concept) Wachtkamerovereenkomst ... -- 84.9 KB

No summary available for this document.

Bijlage 6 - (Concept) Verwerkersovereenkomst Callcenterdiensten 1v0DOC
Bijlage 6 - (Concept) Verwerkersovereenkomst ... -- 76.9 KB

No summary available for this document.

Bijlage 7 - Klachtenregeling 1v0DOC
Bijlage 7 - Klachtenregeling 1v0 -- 80.9 KB

No summary available for this document.

Bijlage 8 - Voorkom deze 10 meest gemaakte fouten 1v0DOC
Bijlage 8 - Voorkom deze 10 meest gemaakte fo... -- 185.0 KB

No summary available for this document.

Bijlage 9 - hJL Callcenterdiensten Dienstenomschrijving 1v0DOC
Bijlage 9 - hJL Callcenterdiensten Dienstenom... -- 690.2 KB

No summary available for this document.

HJL Callcenterdiensten - Aanbestedingsleidraad 1v0DOC
HJL Callcenterdiensten - Aanbestedingsleidraa... -- 805.7 KB

No summary available for this document.

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