Hired Passenger Transport Framework

This framework is for the provision of Hired Passenger Transport and ad hoc transport services for vulnerable children and adults for a period of four years. The framework is commissioned by the London Borough of Harrow (hereinafter referred to as the ‘Authority’ ), The Authority will use this framework to provide services for itself and the London Borough of Brent. During the term of the framework the London Borough of Brent may choose to access the framework directly The aim is to improve the lives of vulnerable children, young people, and adults, including those with additional needs, and their carers, by providing a safe, secure, sensitive, and reliable transport service for users. The needs of the child or adult are a key factor in the provision of the service to ensure that Service Users (hereinafter referred to as 'Service Users') receive personalised and quality assured transport services that respond flexibly to their needs. The Service Provider(s) will deliver the service using a range of vehicles including cars, people-carriers, wheelchair-accessible vehicles, minibuses, coaches, and car derived vans