Original Tender Description
The Child Maintenance Group (CMG) is responsible for obtaining maintenance from absent or non-resident parents and paying it to parents with care not in receipt of benefit. CMG depends on the Child Maintenance Scheme (CMS) 2012 System to deliver its services to customers.
The supplier currently provides an Application Development and Live Support service to the Department under a contract that is due to expire on 31st March 2021.
The primary purpose of the contract is to provide development and maintenance in relation to the core CMS2012 application so that it remains operational and fit for use. The CMS2012 application underpins the CMS 2012 System and enables the CMG's administration of child maintenance services. For context, 750k children are covered by 530k child maintenance service arrangements and £960m per annum in child maintenance is paid to parents with care. The CMS 2012 System also supports the processing of 6.5k applications per month by CMG through its various channels.
The services provided under the contract include the provision of delivery of products, projects and programmes, architecture strategy, product design, engineering and quality (build and test), service management and support/development/enhancement of application functionality to meet and deliver evolving business requirements.