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Trust Behavioural Survey

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
June 27, 2021
Contract Details
Category
Restricted Procedure
Reference
026865-2021
Value
£350,000
Location
North West England, United Kingdom
Published
April 18, 2026
CPV Code
Project Timeline

Tender Published

October 27, 2021

Deadline for Questions

June 20, 2021

Submission Deadline

June 27, 2021

View Original
Budget
£350,000
Duration
Not specified
Location
North West England
Type
Restricted Procedure

Original Tender Description

Trust and Fairness are both now at the Centre of HMRC's Vision and Strategy. In order to support the process of their application and implementation throughout different directorates and levels of business, this behavioural survey will be designed to address existing evidence gaps and provide necessary insights and recommendations. The main evidence gap is a lack of quantitative evidence on the topic of 'trust and fairness in HMRC'. A consistent and representative view from different customers groups on perceptions of 'trust and fairness in HMRC' is absent. Since both concepts have become integral part of the strategic narrative of HMRC, it is important that we are able to accurately quantify the prevalence of views on both trust and fairness to provide a basis for measuring future changes in customer perceptions of trust and fairness. It will also help us to monitor the successfulness of strategies to improve trust and fairness, and target interventions to those business areas.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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