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Procurement of helpdesk system – case system for user support

Open
Deadline
24 days left
June 05, 2026
Contract Details
Category
Other
Reference
2026-108276
Value
kr2,000,000
Location
Trondelag, Norway
Published
May 04, 2026
Organization
CPV Code
Project Timeline

Tender Published

May 07, 2026

Deadline for Questions

May 29, 2026

Submission Deadline

June 05, 2026

Budget
kr2,000,000
Duration
Not specified
Location
Trondelag
Type
Other

Original Tender Description

The contracting authority for this procurement is ITMidt (inter-municipal IT and digitalization cooperation between the municipalities of Melhus, Midtre Gauldal, and Skaun) and Orkland municipality. The contracting authority wishes to procure a helpdesk system that will support modern, efficient, and user-oriented service delivery. The solution will primarily be used by IT departments for handling inquiries, errors, orders, and follow-ups, but should also be usable across organizational units and service areas. The need f

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

8 documents available with AI summaries

External Tender DocumentsDOC

No summary available for this document.

Konkurransegrunnlag.pdfPDF
Konkurransegrunnlag.pdf -- 317.0 KB

No summary available for this document.

SSA-L - Bilag.docxDOC
SSA-L - Bilag.docx -- 83.0 KB

No summary available for this document.

SSA-L - Generell avtaletekst.docxDOC
SSA-L - Generell avtaletekst.docx -- 102.0 KB

No summary available for this document.

Mercell Tender Report (PDF)PDF
tender_report.pdf

No summary available for this document.

Vedlegg 1 - Behovsbeskrivelse og krav til løsningen.docxDOC
Vedlegg 1 - Behovsbeskrivelse og krav til løs... -- 120.0 KB

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Vedlegg 2 - Evalueringsscenario for demo.docxDOC
Vedlegg 2 - Evalueringsscenario for demo.docx -- 27.0 KB

No summary available for this document.

Vedlegg 3 - Tilbudsskjema.docxDOC
Vedlegg 3 - Tilbudsskjema.docx -- 96.0 KB

No summary available for this document.

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