Kliendipöördumiste haldamise tööriista hankimine Klienditeeninduse ja e-residentsuse meeskonnale 2025-2027

This compliance-notice only sets out mandatory submission rules—no special qualifications are listed—so any Zendesk licence/maintenance provider can bid provided it (i) is not part of a consortium without a joint-authorisation letter, (ii) accepts all tender terms unconditionally, and (iii) marks any confidential information correctly while keeping price data public.

This is a pure price-based tender (100 % lowest-cost wins) where bidders must simply quote—no special qualifications mentioned—mandatory all-in prices for 9 Zendesk licences (6 Professional + 3 Enterprise), 10 Innovaphone Cloud PBX licences and an hourly support rate; if you can source or resell these exact licences cheaply you should bid, otherwise skip.

This is only the ESPD template for a simplified Estonian procurement seeking a Zendesk-licensing plus development-and-maintenance partner for 2025-2027; it lists no mandatory technical/financial thresholds yet, so any ICT firm already reselling or integrating Zendesk can consider bidding once the full tender documents appear.

EAS seeks a single supplier to provide Zendesk licences plus 24 months of related development & maintenance (max €45k, not divided into lots) and will treat any “Zendesk” reference as “or equivalent” if the bidder proves matching functionality.

Mandatory 24-month supply & support contract: deliver 6×Zendesk Professional + 3×Enterprise licences, 6×Innovaphone Cloud PBX agent + 4×mobility licences and provide full Zendesk/Innovaphone configuration/integration services; winner chosen 90 % on 12-month licence cost, 10 % on hourly support rate, max budget €45 k.