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Upphandlingar

Upphandling av plattform för kundrelationshantering och fakturering (CRMB) (Projektfokus)

Öppen
Sista anbudsdag
178 dagar kvar
31 januari 2027
Avtalsdetaljer
Kategori
Restricted Procedure
Referens
021069-2026
Värde
£180,000,000
Plats
Northern Ireland, Storbritannien
Publicerad
29 juli 2026
CPV-kod
Tidsplan för projektet

Upphandling publicerad

9 mars 2026

Sista dag för frågor

24 januari 2027

Sista anbudsdag

31 januari 2027

Avtalets startdatum

31 januari 2027

Budget
£180,000,000
Varaktighet
84 månader
Plats
Northern Ireland
Typ
Restricted Procedure
75
Kvalitetspoäng/100
Bra

Ursprunglig beskrivning av upphandling

Energia seeks a SaaS-based billing and CRM platform (CRMB) with implementation and long-term support services. This procurement aims to future-proof operations in the energy sector, moving away from on-premises systems to reduce operational risk and enhance customer value. The platform must integrate with existing systems and support seamless customer journeys across multiple channels, including AI-driven support and energy transition initiatives.

Riskanalys

Riskanalys är ännu inte tillgänglig för detta lands upphandlingar. För närvarande stöds: Estland, Lettland, Litauen, Polen, Frankrike, Storbritannien, Danmark, Nederländerna, Norge och Finland.

Vinnande strategi

Få en AI-driven vinnande strategi anpassad för denna upphandling. Inkluderar poäng för vinstsannolikhet, viktiga möjligheter och utmaningar, rekommenderade fokusområden för anbudet, insikter om konkurrenspositionering och handlingsbara rekommendationer för att maximera dina chanser.

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Konkurrenter

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Krav och kvalifikationer

32 krav inom 5 kategorier

Inlämning (4)
Obligatorisk (1)
Regelefterlevnad (5)
Teknisk (21)
Ekonomisk (1)
SUBMISSION REQUIREMENTS4
--Suppliers must provide a CRMB Platform.
--Suppliers must provide systems implementation services.
--Suppliers must provide ongoing post-implementation support services.
MANDATORY EXCLUSION GROUNDS1
--Suppliers must not be subject to any mandatory exclusion grounds.
ELIGIBILITY REQUIREMENTS5
--Suppliers must be experienced and forward-thinking.
--Suppliers must be capable of delivering a cutting-edge, SaaS based billing and CRM platform (CRMB Platform).
--Suppliers must be capable of providing expert system implementation services.
TECHNICAL CAPABILITY REQUIREMENTS21
--The platform must be SaaS based.
--The platform must include a managed service.
--The platform must be capable of integrating with other key business and market systems.
FINANCIAL REQUIREMENTS1
--The total value of the tender is 180,000,000 EUR.

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Dokument

3 dokument tillgängliga med AI-sammanfattningar

OCDS RecordDOC
021069-2026_ocds_record.json

Ingen sammanfattning tillgänglig för detta dokument.

OCDS Release PackageDOC
021069-2026_ocds_release.json

Ingen sammanfattning tillgänglig för detta dokument.

Official PDF VersionPDF
021069-2026_official.pdf

Ingen sammanfattning tillgänglig för detta dokument.

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75
Bra

Upphandlingskvalitetspoäng

This tender for a CRM and Billing Platform is generally well-structured with a clear description of requirements and a substantial estimated value. However, it lacks explicit evaluation criteria and details on the e-submission process, impacting practicality and fairness.

Poängfördelning

Regelefterlevnad75/100

The tender specifies a clear procedure (Competitive flexible procedure) and provides a CPV code. Deadlines are present, though the submission deadline might be considered tight given the project's scope and value. No disputes are indicated. Regulatory compliance is assumed but not explicitly detailed.

Tydlighet80/100

The description of requirements is detailed, outlining the need for a SaaS-based CRMB platform, implementation services, and ongoing support. The current context and strategic drivers are well-explained. However, the absence of specified evaluation criteria leaves some ambiguity on how proposals will be assessed.

Missing evaluation criteria
Fullständighet70/100

Most basic information is present, including title, organization, estimated value, contract duration, and CPV code. The description is extensive. However, the tender documents themselves are not accessible or summarized, which is a significant gap.

No document content available
Rättvisa85/100

The estimated value is disclosed, and the criteria for supplier capability (supporting residential and commercial segments) are objective. The procedure is competitive. However, the lack of explicit evaluation criteria and the absence of information regarding e-submission processes could be perceived as less fair.

No e-submission process specified
Praktisk genomförbarhet65/100

The tender specifies a contract start date and duration. Financing information is not explicitly detailed. The primary concern is the lack of information regarding an e-submission process, which is a standard for modern procurement. The availability of documents is also a practical issue.

No e-submission
No document content available
Datakonsistens90/100

Key fields such as title, reference, organization, value, and deadlines are populated. There are no indications of suspension or disputes. Dates are logically presented, with the contract start aligning with the submission deadline.

Hållbarhet50/100

The tender does not explicitly mention green procurement, social aspects, or innovation as requirements. It is also not indicated as EU funded, which limits the sustainability score.

Not green procurement
No social criteria

Styrkor

Clear and detailed description of requirements
Substantial estimated value and contract duration
Well-defined CPV code and procedure type
Indication of competitive flexible procedure

Potentiella problem

Missing evaluation criteria
No document content available
Lack of information on e-submission process
No explicit sustainability or innovation requirements

Rekommendationer

1. Specify clear evaluation criteria to enhance transparency.
2. Provide access to or summaries of all tender documents.
3. Clarify the e-submission process and platform.

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Fullständig analys av kvalitetsbetyg
Detaljerad uppdelning av delpoäng
Insikter om styrkor och svagheter
Strategiska rekommendationer

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