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Udbud

Indkøb af Customer Relationship Management og Billing (CRMB) Platform (Projektfokus)

Åben
Frist
177 dage tilbage
31. januar 2027
Kontrakt detaljer
Kategori
Restricted Procedure
Reference
021069-2026
Værdi
£180,000,000
Lokation
Northern Ireland, Storbritannien
Udgivet
30. juli 2026
CPV-kode
Projekttidslinje

Udbud offentliggjort

9. marts 2026

Frist for spørgsmål

24. januar 2027

Frist for tilbud

31. januar 2027

Kontraktens startdato

31. januar 2027

Budget
£180,000,000
Varighed
84 måneder
Lokation
Northern Ireland
Type
Restricted Procedure
75
Kvalitetsscore/100
God

Original udbudsbeskrivelse

Energia søger en SaaS-baseret fakturerings- og CRM-platform (CRMB) med implementerings- og langsigtet supportservice. Dette indkøb har til formål at fremtidssikre driften i energisektoren, væk fra lokale systemer for at reducere operationel risiko og øge kundeværdi. Platformen skal integreres med eksisterende systemer og understøtte problemfri kunderejser på tværs af flere kanaler, herunder AI-drevet support og energiomstillingsinitiativer.

Risikoanalyse

Risikoanalyse er endnu ikke tilgængelig for dette lands udbud. I øjeblikket understøttet: Estland, Letland, Litauen, Polen, Frankrig, Storbritannien, Danmark, Holland, Norge og Finland.

Vinderstrategi

Få en AI-drevet vinderstrategi skræddersyet til dette udbud. Inkluderer sandsynlighedsscore for at vinde, vigtige muligheder og udfordringer, anbefalede fokusområder for tilbuddet, indsigt i konkurrencepositionering og handlingsrettede anbefalinger for at maksimere dine chancer.

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Konkurrenter

Opgrader for at se, hvilke virksomheder der sandsynligvis vil afgive tilbud på dette udbud, baseret på historiske indkøbsdata.

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Krav og kvalifikationer

32 krav på tværs af 5 kategorier

Indsendelse (4)
Obligatorisk (1)
Overholdelse (5)
Teknisk (21)
Finansiel (1)
SUBMISSION REQUIREMENTS4
--Suppliers must provide a CRMB Platform.
--Suppliers must provide systems implementation services.
--Suppliers must provide ongoing post-implementation support services.
MANDATORY EXCLUSION GROUNDS1
--Suppliers must not be subject to any mandatory exclusion grounds.
ELIGIBILITY REQUIREMENTS5
--Suppliers must be experienced and forward-thinking.
--Suppliers must be capable of delivering a cutting-edge, SaaS based billing and CRM platform (CRMB Platform).
--Suppliers must be capable of providing expert system implementation services.
TECHNICAL CAPABILITY REQUIREMENTS21
--The platform must be SaaS based.
--The platform must include a managed service.
--The platform must be capable of integrating with other key business and market systems.
FINANCIAL REQUIREMENTS1
--The total value of the tender is 180,000,000 EUR.

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Dokumenter

3 dokumenter tilgængelige med AI-resuméer

OCDS RecordDOC
021069-2026_ocds_record.json

Intet resumé tilgængeligt for dette dokument.

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OCDS Release PackageDOC
021069-2026_ocds_release.json

Intet resumé tilgængeligt for dette dokument.

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Official PDF VersionPDF
021069-2026_official.pdf

Intet resumé tilgængeligt for dette dokument.

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75
God

Udbudskvalitetsscore

This tender for a CRM and Billing Platform is generally well-structured with a clear description of requirements and a substantial estimated value. However, it lacks explicit evaluation criteria and details on the e-submission process, impacting practicality and fairness.

Scoreopdeling

Overholdelse af lovgivning75/100

The tender specifies a clear procedure (Competitive flexible procedure) and provides a CPV code. Deadlines are present, though the submission deadline might be considered tight given the project's scope and value. No disputes are indicated. Regulatory compliance is assumed but not explicitly detailed.

Klarhed80/100

The description of requirements is detailed, outlining the need for a SaaS-based CRMB platform, implementation services, and ongoing support. The current context and strategic drivers are well-explained. However, the absence of specified evaluation criteria leaves some ambiguity on how proposals will be assessed.

Missing evaluation criteria
Fuldstændighed70/100

Most basic information is present, including title, organization, estimated value, contract duration, and CPV code. The description is extensive. However, the tender documents themselves are not accessible or summarized, which is a significant gap.

No document content available
Retfærdighed85/100

The estimated value is disclosed, and the criteria for supplier capability (supporting residential and commercial segments) are objective. The procedure is competitive. However, the lack of explicit evaluation criteria and the absence of information regarding e-submission processes could be perceived as less fair.

No e-submission process specified
Praktisk anvendelighed65/100

The tender specifies a contract start date and duration. Financing information is not explicitly detailed. The primary concern is the lack of information regarding an e-submission process, which is a standard for modern procurement. The availability of documents is also a practical issue.

No e-submission
No document content available
Datakonsistens90/100

Key fields such as title, reference, organization, value, and deadlines are populated. There are no indications of suspension or disputes. Dates are logically presented, with the contract start aligning with the submission deadline.

Bæredygtighed50/100

The tender does not explicitly mention green procurement, social aspects, or innovation as requirements. It is also not indicated as EU funded, which limits the sustainability score.

Not green procurement
No social criteria

Styrker

Clear and detailed description of requirements
Substantial estimated value and contract duration
Well-defined CPV code and procedure type
Indication of competitive flexible procedure

Bekymringer

Missing evaluation criteria
No document content available
Lack of information on e-submission process
No explicit sustainability or innovation requirements

Anbefalinger

1. Specify clear evaluation criteria to enhance transparency.
2. Provide access to or summaries of all tender documents.
3. Clarify the e-submission process and platform.

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Strategiske anbefalinger

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