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Anbud

IT Service Management-verktøy (ITSM)

Åpen
Frist
31 dager igjen
mai 17, 2026
Kontraktsdetaljer
Kategori
Open Procedure
Referanse
002295-2026
Verdi
£720,000
Sted
United Kingdom, Storbritannia
Publisert
april 09, 2026
CPV-kode
Prosjektets tidslinje

Anbud publisert

januar 12, 2026

Frist for spørsmål

mai 10, 2026

Frist for innlevering

mai 17, 2026

Kontraktens startdato

mai 17, 2026

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Budsjett
£720,000
Varighet
36 måneder
Sted
United Kingdom
Type
Open Procedure
67
Kvalitetsscore/100
God

Opprinnelig anbudsbeskrivelse

Places for People (PfP) søker å anskaffe og implementere en bransjeledende IT Service Management (ITSM)-plattform som oppfyller både nåværende og fremtidige forretningskrav. PfP driver for tiden en intern plattform for tjenesteadministrasjon, LogIT, som ikke lenger er i stand til å støtte voksende forretningsbehov. Det eksisterende systemet mangler essensielle funksjoner, inkludert automatisering, integrasjon, synlighet i tjenestekatalogen, konfigurasjonsstyring, analyse og kunnskapsstyring. Integrasjon med eksisterende verktøy og plattformer, inkludert, men ikke begrenset til, Intune, Entra ID, Active Directory, Observability (LogicMonitor) og kompatibilitet med en markedsledende ITAM-løsning. Implementering av moduler: Incident, Change and Release Management, Problem, Configuration Management Database (CMDB), Known Error Database (KEDB), Service Catalogue, Knowledge Management. Undersøkelse av systemkonfigurasjon. Undersøkelse av profesjonell opplæring for tre (3) IT Ops-kolleger for å vedlikeholde og drifte valgt løsning. Salesforce LogIT, Change IT avvikling. System on a Chip (SOC) integrasjon For å se dette varselet, klikk her: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1005754766

Risikoanalyse

Risikoanalyse er ikke tilgjengelig for dette landets anbud ennå. Støttes for øyeblikket: Estland, Latvia, Litauen, Polen, Frankrike, Storbritannia, Danmark, Nederland, Norge og Finland.

Vinnstrategi

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Konkurrenter

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Krav og kvalifikasjoner

17 krav på tvers av 5 kategorier

Innlevering (3)
Obligatorisk (1)
Overholdelse (1)
Teknisk (11)
Finansiell (1)
SUBMISSION REQUIREMENTS3
--Submit the bid by the deadline: 2026-05-17 23:00:00.
--The procurement is an Open type tender.
--Bidders must respond via the Delta eSourcing platform (as indicated by the provided link).
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds are explicitly stated in the provided information.
ELIGIBILITY REQUIREMENTS1
--No specific eligibility requirements are explicitly stated in the provided information.
TECHNICAL CAPABILITY REQUIREMENTS11
--Provide an industry-leading IT Service Management (ITSM) platform.
--The platform must meet both current and future business requirements of Places for People Group.
--The platform must address the existing system's lack of essential capabilities, including automation, integration, service catalogue visibility, configuration management, analytics, and knowledge management.
FINANCIAL REQUIREMENTS1
--Bids should align with the estimated contract value of 720,000 EUR (approximately £600,000) for a duration of 36 months.

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Dokumenter

3 dokumenter tilgjengelig med AI-sammendrag

OCDS RecordDOC
002295-2026_ocds_record.json

Ingen sammendrag tilgjengelig for dette dokumentet.

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OCDS Release PackageDOC
002295-2026_ocds_release.json

Ingen sammendrag tilgjengelig for dette dokumentet.

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Official PDF VersionPDF
002295-2026_official.pdf

Places for People Group seeks an industry-leading IT Service Management (ITSM) platform to replace its outdated system, requiring modules like Incident, Change, CMDB, and Service Catalogue, along with integrations and training, for an estimated £600,000 over three years with a possible extension.

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67
God

Anbudskvalitetsscore

This tender outlines a clear need for an ITSM platform but suffers from a critical lack of essential tender documents and evaluation criteria, severely impacting transparency and fairness.

Poengfordeling

Juridisk samsvar100/100

The tender is an 'Open' type with a 'Competitive flexible procedure', which is generally compliant. However, the complete absence of tender documents, explicit mandatory exclusion grounds, and eligibility requirements is a significant legal compliance issue for a public procurement process.

Absence of any tender documents (e.g., ITT, specifications, terms and conditions)
Missing explicit mandatory exclusion grounds
Klarhet40/100

The description of the business need and the technical capabilities required (ITSM modules, integrations) are relatively clear within the provided text. However, the overall clarity for potential bidders is severely compromised by the absence of full tender documents, which would detail the scope, exact requirements, and contractual terms.

Lack of detailed specifications and scope due to missing tender documents
Ambiguity regarding the full extent of requirements and contractual terms
Fullstendighet83/100

Basic tender information (title, reference, organization, value, duration) is present. However, the tender is critically incomplete due to the total absence of tender documents, explicit mandatory exclusion grounds, eligibility requirements, and, most importantly, evaluation criteria.

Absence of any tender documents
Missing explicit mandatory exclusion grounds
Rettferdighet60/100

The lack of transparent evaluation criteria makes it impossible for bidders to understand how their proposals will be judged, creating an unfair and opaque process. The terms 'industry-leading' and 'market-leading ITAM solution' could be perceived as potentially restrictive if not further defined or if specific examples are not provided as indicative.

Lack of transparent evaluation criteria, hindering fair competition
Potential for subjective assessment due to missing detailed documentation
Praktisk gjennomførbarhet40/100

The technical requirements for the ITSM platform, modules, and integrations are practical and reflect a genuine business need. The inclusion of training is also practical for successful implementation. However, it is highly impractical for bidders to prepare a comprehensive, compliant, and competitive bid without access to full tender documents, including detailed specifications and terms.

Impractical for bidders to prepare a comprehensive bid without full tender documents
Datakonsistens100/100

The provided extract is internally consistent; the description aligns with the extracted requirements. No inconsistencies were detected within the limited information provided.

Bærekraft0/100

There is no mention of sustainability, social, or innovation criteria within the provided tender information. This indicates a missed opportunity to incorporate broader public value considerations into the procurement.

Absence of sustainability considerations (environmental, social, governance)
No focus on social or innovation criteria

Styrker

Clear statement of the problem and desired outcome (ITSM platform, specific modules, integrations)
Estimated value and contract duration are provided, offering financial context
Open procedure encourages broad market participation
Inclusion of professional training for IT Ops colleagues demonstrates focus on operational readiness

Bekymringer

Critical: Complete absence of any tender documents (e.g., ITT, specifications, terms and conditions)
Critical: Missing explicit evaluation criteria, making the assessment process opaque and potentially unfair
Missing explicit mandatory exclusion grounds and eligibility requirements, which are fundamental for public tenders
The terms 'industry-leading' and 'market-leading' could be restrictive if not further clarified or exemplified
Absence of sustainability, social, or innovation criteria

Anbefalinger

1. Immediately publish all essential tender documents, including detailed specifications, terms and conditions, and crucially, the evaluation criteria.
2. Clearly define mandatory exclusion grounds and eligibility requirements in line with public procurement regulations.
3. Provide clearer definitions or examples for terms like 'industry-leading' and 'market-leading' to ensure broader and fairer competition.

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