United Kingdom7 days leftOpen

Venue Booking System

Tender Overview

LOCATION

Outer London - West and North West, United Kingdom

VALUE

Not disclosed

DEADLINE

February 10, 2026 at 00:00

CATEGORY

Other

CPV CODE

48000000

REFERENCE

007227-2026

Project Timeline

Contact Information

View Original

Original Tender Description

Hounslow Council wants to implement an online bookings and payments system for commercial, corporate and community events across its venues. This market engagement seeks to understand potential suppliers, what they offer and outline costs. This will be used to inform the next steps in procuring a new system. Venues in scope initially are: Hounslow House Boston Manor House Hogarth's House Chiswick Town Hall Feltham Assembly Hall Isleworth Public Hall Heston Village Hall However, there are several other venues which, over time, the Council will likely want to be brought into the system. Interested parties should submit expressions of interest to procurement@hounslow.gov.uk contact by 10th February 2026 . Please use email subject 'Booking System Market Engagement'. Expressions of interest should include: If the requirements below can be fully met by your solution An indication of set-up and recurring annual costs, including number of licences included and cost for additional licences Timeline for system set-up, and associated training Approach / costs of bringing new venues onto the platform Evidence of successful relevant delivery elsewhere. System Requirements: Diary showing availability across all venues Ability to request bookings, subject to further approval Ability to pay online Invoicing and payment processing - ideally linked to council systems Generation of proposals Booking preapproval system Ability to set follow up actions and reminders Generation of contracts - electronic signing CRM/contact management facility for all customers Marketing capability for outreach activity to past users Produce Banqueting Event Orders Generation of reports (e.g. pace and market segments) Ability to offer subsidised rates Ability to reallocate smaller bookings to appropriate other spaces, should a preferable booking option arise Ability for customer accounts, keeping a record of preferences and previous activity Receiving holding and damages deposits Allowing choice of optional set ups of tables and chairs per site and other requirements Uploading of Risk Assessment requests and other due diligence such as PLI Client satisfaction surveys
⚠️

MANDATORY EXCLUSION GROUNDS

  • No mandatory exclusion grounds are specified in this market engagement.

ELIGIBILITY REQUIREMENTS

  • No specific eligibility requirements (e.g., legal form, financial thresholds) are specified for this market engagement.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • The solution must be an online bookings and payments system for commercial, corporate, and community events across multiple venues.
  • The system must initially support Hounslow House, Boston Manor House, Hogarth's House, Chiswick Town Hall, Feltham Assembly Hall, Isleworth Public Hall, and Heston Village Hall.
  • The system must be scalable to incorporate additional venues over time.
  • The system must include a diary showing availability across all venues.
  • The system must allow for booking requests subject to further approval.
  • The system must enable online payments.
  • The system must provide invoicing and payment processing, ideally linked to council systems.
  • The system must be capable of generating proposals.
  • The system must include a booking preapproval system.
  • The system must have the ability to set follow-up actions and reminders.
  • The system must support the generation of contracts with electronic signing capabilities.
  • The system must feature a CRM/contact management facility for all customers.
  • The system must include marketing capability for outreach activity to past users.
  • The system must be able to produce Banqueting Event Orders.
  • The system must generate various reports (e.g., pace and market segments).
  • The system must have the ability to offer subsidised rates.
  • The system must allow for reallocation of smaller bookings to appropriate other spaces if a preferable booking option arises.
  • The system must support customer accounts, maintaining records of preferences and previous activity.
  • The system must facilitate the receiving of holding and damages deposits.
  • The system must allow for choice of optional setups of tables and chairs per site and other requirements.
  • The system must allow for uploading of Risk Assessment requests and other due diligence such as Public Liability Insurance (PLI).
  • The system must support client satisfaction surveys.
  • Suppliers must provide evidence of successful relevant delivery elsewhere.
💰

FINANCIAL REQUIREMENTS

  • No specific financial qualification requirements (e.g., minimum turnover) are specified for this market engagement.
📋

SUBMISSION REQUIREMENTS

  • Submit expressions of interest via email to procurement@hounslow.gov.uk.
  • The submission deadline is 10th February 2026.
  • The email subject must be 'Booking System Market Engagement'.
  • The expression of interest must confirm if the stated requirements can be fully met by the proposed solution.
  • The expression of interest must include an indication of set-up and recurring annual costs, specifying the number of licences included and the cost for additional licences.
  • The expression of interest must outline the timeline for system set-up and associated training.
  • The expression of interest must detail the approach and costs for bringing new venues onto the platform.
  • The expression of interest must include evidence of successful relevant delivery elsewhere.

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DOC
OCDS Record
OCDS Data007227-2026_ocds_record.json
Summary:
The London Borough of Hounslow is conducting market engagement to find suppliers for an online booking and payments system for its event venues, seeking information on solutions, costs, timelines, and past experience.
DOC
OCDS Release Package
OCDS Data007227-2026_ocds_release.json
Summary:
London Borough of Hounslow is conducting market engagement to identify potential suppliers for an online booking and payment system for its various venues, seeking information on solutions, costs, timelines, and past experience by February 10, 2026.
PDF
Official PDF Version
General Information007227-2026_official.pdf
Summary:
Hounslow Council is conducting preliminary market engagement to identify potential suppliers for an online bookings and payments system for its venues, requesting expressions of interest detailing solutions, costs, timelines, and relevant experience by February 10, 2026.
HTM
Tender Notice
Administrative Documents007227-2026.html
Summary:
Hounslow Council is conducting market engagement for an online venue booking and payment system, inviting expressions of interest from suppliers by February 10, 2026, detailing solution capabilities, costs, timelines, and relevant experience.

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74
Good

Tender Quality Score

This market engagement for a venue booking system is clearly defined in its purpose and requirements, demonstrating good clarity and comprehensive system specifications. However, transparency is reduced by the undisclosed estimated value and the use of email for submissions, while sustainability aspects are entirely absent.

Score Breakdown

Legal Compliance80/100

As a market engagement, the tender is generally compliant in its intent to gather information. The CPV code is appropriate, and there are no disputes. However, the lack of a formal procedure type, undisclosed estimated value, and missing reveal date for the engagement period reduce overall transparency and adherence to best practices for public information.

Missing formal procedure type
Estimated value not disclosed
Clarity90/100

The tender excels in clarity. The description of the project's purpose, scope, and the detailed list of system requirements are unambiguous and well-documented. The AI-extracted requirements accurately reflect the original content, and the instructions for submitting expressions of interest are clear.

Completeness75/100

Most essential information, including title, organization, reference, description, deadlines, duration, and location (NUTS code, venue list), is provided. The system requirements are comprehensive. The primary gaps are the undisclosed estimated value and the absence of a formal procedure type, which, while less critical for market engagement, still represent missing data points.

Estimated value not disclosed
Missing formal procedure type
Fairness70/100

The requirements appear generic and not tailored to a specific supplier, ensuring a level playing field in that regard. Full document access is provided. However, the undisclosed estimated value limits suppliers' ability to fully assess the opportunity, and the reliance on email for submissions, rather than a dedicated e-procurement portal, offers less structured and auditable access, slightly impacting fairness.

Estimated value not disclosed
No e-submission portal (email only)
Practicality65/100

The tender provides a clear contract start date and duration. However, the reliance on email for submitting expressions of interest is less practical and efficient than a dedicated electronic submission system. Furthermore, specific financing information beyond the undisclosed estimated value is not available.

No e-submission portal (email only)
No specific financing information
Data Consistency80/100

The tender exhibits good data consistency with logical dates and no reported disputes or suspensions. Most key fields are populated. However, the "Type" and "Procedure" fields are marked as "None," the "Liable Person" is empty, and the "Estimated Value" is explicitly "Not disclosed," indicating some gaps in comprehensive data population.

"Type" and "Procedure" fields are "None"
Liable person not specified
Sustainability30/100

This tender does not include any explicit criteria or considerations related to green procurement, social aspects, or innovation. There is no indication of EU funding, which often drives higher sustainability standards. This represents a significant missed opportunity to integrate broader public value objectives.

No green procurement criteria
No social criteria

Strengths

Clear and detailed system requirements
Purpose and scope of market engagement are well-defined
CPV code is correctly assigned
Contract duration and start date are specified
Requirements are generic and not tailored

Concerns

Estimated value is not disclosed, limiting transparency
Submission via email instead of a dedicated e-procurement portal
Absence of any sustainability (green, social, innovation) criteria
Missing formal procedure type and liable person details
Missing reveal date for the market engagement period

Recommendations

1. Disclose an estimated value or value range to provide better context for potential suppliers.
2. Utilize a dedicated e-procurement platform for submissions to enhance fairness, practicality, and auditability.
3. Integrate sustainability criteria (environmental, social, innovation) into future procurement stages.

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B
Tender Quality Score
74/ 100 · Good

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