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Enabling Services Strategic Review

Tender Overview

LOCATION

London, United Kingdom

VALUE

Not disclosed

DEADLINE

February 18, 2026 at 00:00

CATEGORY

Other

CPV CODE

79400000

REFERENCE

006716-2026

Project Timeline

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Contact Information

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View Original

Original Tender Description

Pre-Market Engagement (PME) Background Thames Valley Police (TVP) is the largest non-metropolitan police force in the country and polices the counties of Oxfordshire, Berkshire and Buckinghamshire. It also provides services to a number of other forces under collaborative arrangements. The force employs nearly 10,000 officers and staff. TVP, like so many organisations, is looking to improve the quality and efficiency of the services that the People and Financial Directorates and the Tasking & Resilience department (our Enabling Services) provide to the Force and their wider stakeholder requirements. The Enabling Services are therefore looking to transform the quality of the services it provides in terms of ensuring an excellent customer experience whilst also creating much greater insights to allow the Force to make better decisions. This is all against the backdrop of needing to reduce non-value-added costs and so deliver cashable savings to the Force. The Force are looking to appoint by competitive process a strategic partner who can ensure we use our current systems to deliver on our ambitions. Work to date has identified 3 essential first stage requirements. • The implementation of a Transactional service centre. • Experience in building change programmes alongside the implementation of an integrated IT solution incorporating ITSM, CRM (incl CMDM) and Agentic AI and a single customer front-end portal. • The ability for improved decision-making by ensuring that there is appropriate and accurate data/information available at the time required in a format to support decision-makers. • We are looking to appoint a strategic partner capable of delivering not just short-term change but to change the capabilities and culture of the organisation to ensure that continuous improvement becomes a core skill. This will mean that the Force's Enabling Services can manage change as an evolutionary internal process and not need to engage external consultancy support in the future. This will include a set of clear and achievable recommendations as to changes in the structure and delivery mechanisms for change management process and management within the Force. Customer focus and Data maturity sit alongside efficiency. Followed by a Stage 2 Data Integration (this will be based upon the CMDB integration system). Budget for the entire project across all phases will be in the region of £4m-£5m.
⚠️

MANDATORY EXCLUSION GROUNDS

  • No specific mandatory exclusion grounds are detailed in the provided Pre-Market Engagement information.
✓

ELIGIBILITY REQUIREMENTS

  • Be a strategic partner capable of participating in a competitive procurement process.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Demonstrate experience in the implementation of a Transactional Service Centre.
  • Possess experience in building change programmes.
  • Demonstrate experience in implementing an integrated IT solution incorporating ITSM.
  • Demonstrate experience in implementing an integrated IT solution incorporating CRM (including CMDM).
  • Demonstrate experience in implementing an integrated IT solution incorporating Agentic AI.
  • Possess experience in implementing a single customer front-end portal.
  • Demonstrate the ability to ensure appropriate and accurate data/information is available for improved decision-making.
  • Be capable of delivering not just short-term change but also transforming organisational capabilities and culture to foster continuous improvement.
  • Be able to enable the Force's Enabling Services to manage change as an evolutionary internal process, reducing future reliance on external consultancy.
  • Provide clear and achievable recommendations for changes in the structure and delivery mechanisms for change management processes within the Force.
  • Possess expertise in customer focus, data maturity, and efficiency.
  • Be capable of supporting Stage 2 Data Integration, based upon a CMDB integration system.
  • Demonstrate the ability to ensure current systems are effectively utilised to achieve the Force's ambitions.
💰

FINANCIAL REQUIREMENTS

  • Be able to deliver the entire project across all phases within a budget range of £4m-£5m.
📋

SUBMISSION REQUIREMENTS

  • Submit a response to the Pre-Market Engagement by the deadline of 2026-02-18T00:00:00.

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HTM
Planning Notice
General Information006716-2026.html
Summary:
This is a Pre-Market Engagement notice from Thames Valley Police seeking a strategic partner to transform its Enabling Services by implementing a transactional service centre, integrated IT solutions (ITSM, CRM, AI), and data-driven decision-making, with a budget of £4m-£5m, to foster continuous internal improvement.
DOC
OCDS Record
OCDS Data006716-2026_ocds_record.json
Summary:
Thames Valley Police is conducting a Pre-Market Engagement for a strategic partner to transform its Enabling Services (People, Finance, Tasking & Resilience) by implementing a transactional service centre, integrated IT solutions, and improving data-driven decision-making, with a budget of £4m-£5m.
DOC
OCDS Release Package
OCDS Data006716-2026_ocds_release.json
Summary:
Thames Valley Police is conducting a Pre-Market Engagement to find a strategic partner for a £4m-£5m transformation project to enhance their Enabling Services through a transactional service centre, integrated IT solutions, improved data insights, and fostering continuous improvement.
PDF
Official PDF Version
General Information006716-2026_official.pdf
Summary:
Thames Valley Police is conducting a Pre-Market Engagement for a strategic partner to transform its Enabling Services, focusing on implementing a transactional service centre, integrated IT solutions (ITSM, CRM, AI), and enhanced data-driven decision-making, with a budget of £4m-£5m, aiming for long-term internal capability.

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68
Good

Tender Quality Score

This Pre-Market Engagement notice from Thames Valley Police clearly outlines a significant transformation project with well-defined objectives and requirements, but it exhibits some data inconsistencies and lacks modern e-submission capabilities, which could hinder broader market participation in the subsequent formal tender.

Score Breakdown

Legal Compliance70/100

The document functions as a Pre-Market Engagement (PME) notice, which is a legitimate pre-procurement activity. The CPV code is appropriate. However, the structured fields for "Type" and "Procedure" are marked as "None," and "Liable Person" is empty, indicating incomplete metadata for a formal tender, though understandable for a PME. The contradiction between "Value Classified: Yes" and the disclosed budget is a minor inconsistency.

•"Type" and "Procedure" are "None"
•"Liable Person" is empty
Clarity85/100

The description of the project, its background, objectives, and the essential first-stage requirements are exceptionally clear and well-articulated. The AI-extracted requirements accurately reflect the detailed narrative. The purpose of the PME is unambiguous.

Completeness75/100

All fundamental information such as title, organization, reference, deadlines, contract duration, start date, and estimated budget are provided. The requirements are comprehensively detailed for a PME. The absence of formal tender documents (e.g., ITT, SOW) and evaluation criteria is consistent with its PME status.

•No formal tender documents (expected for PME)
•No evaluation criteria (expected for formal tender)
Fairness60/100

The estimated value is disclosed, and the PME submission deadline provides reasonable time for market participants to respond. However, the automated check indicates "No e-submission," which is a significant barrier to equal access and transparency in modern procurement. While requirements are specific, they appear solution-oriented rather than tailored to a single company.

•No e-submission
•No evaluation criteria specified (for future formal tender)
Practicality55/100

Key practical details like contract start date, duration, and budget are clearly specified. The primary practical drawback is the reported lack of electronic submission capabilities, which can complicate the process for potential strategic partners.

•No e-submission
Data Consistency65/100

Dates are logical and consistent. However, several structured data fields, such as "Type," "Procedure," and "Liable Person," are unpopulated. The "Value Classified: Yes" field directly contradicts the explicit budget range provided in the description, indicating a data entry inconsistency.

•"Type" and "Procedure" are "None"
•"Liable Person" is empty
Sustainability50/100

The tender description emphasizes transformation, integrated IT solutions including Agentic AI, and fostering continuous improvement, indicating an inherent focus on innovation. However, there are no explicit mentions of green procurement criteria or social aspects.

•No explicit green or social criteria

Strengths

Clear and comprehensive description of project objectives and requirements
Appropriate CPV classification
Estimated budget and key timelines (duration, start date) are disclosed
Focus on strategic transformation and innovation (Agentic AI)
Good practice of conducting Pre-Market Engagement

Concerns

Lack of defined procedure type and status in structured data fields
Contradiction between "Value Classified: Yes" and disclosed budget
Absence of e-submission capabilities
Missing evaluation criteria (for the subsequent formal tender)
No explicit green or social procurement criteria

Recommendations

1. Ensure all structured data fields are accurately populated, especially regarding value classification.
2. Implement an e-submission platform for the subsequent formal tender to enhance fairness and practicality.
3. Develop clear and objective evaluation criteria for the formal tender process.

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Tender Quality Score
68/ 100 · Good
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